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It's about the casino https://casino.n1bet.com/de

Ladies and Gentlemen

My name is Josephine W. I played at the casino N1Bet

On June 23rd 2025 I won a large amount and cashed out part of €8000. Now all of a sudden it says that on June 22nd 2025 at around 10:21 am I committed a violation by exceeding the maximum bet of €5. After that everything of just over €9000 was confiscated. Nothing was violated whatsoever and there is nothing to be seen in the data sets I requested and there are also witnesses from my side who followed the whole thing. I have now asked several people at this casino to return my money, but they are not doing so (refusing) and are accusing me of doing so. They just keep requesting my data sets and I have already received them. I am asking for your help so that I receive my money and that it is paid out as quickly as possible as there has been no violation. If necessary I will be forced to take this to court and the rule of law must then make a decision.

es geht um das casino https://casino.n1bet.com/de

Sehr geehrte Damen und Herren 

Mein Name ist Josephine W. ich habe in dem casino N1Bet gespielt 

Am 23.06.2025 habe ich einen hohen Betrag gewonnen und ein Teil von 8000 ,-€ zur Auszahlung gegeben nun heißt es auf einmal das ich am 22.06.2025 so gegen 10:21 und ein verstoß begangen haben soll was den max wetteinsatz von 5,-€ überschritten haben soll darauf hin wurde alles eingezogen von etwas über 9000,-€ es wurde in keinster Weise gegen etwas verstoßen auch in meinen angeforderten Daten Sätzen ist nichts von zu sehen auch Zeugen von meiner Seite her gibt es die das ganze mit verfolgt haben .Ich habe jetzt mehr Fach dieses casino gebeten meine Gelder wieder her zustellen was diese aber nicht machen (verweigern) und unterstellen mir dieses weiter.kommen nur immer damit wieder meine Datensätze dies anzufordern und die habe ich schon bekommen ich bitte sie um hilfe das ich meine Gelder erhalte und diese ausbezahlt werden und das i kürzeste zeit da kein verstoß vorliegt .gegeben falls bin ich gezwungen dieses vor Gericht zu bringen und der Rechtsstaat muss dan entscheiden. 

Dear hexe-1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the bonus T&Cs and I found this:

2.2. Limitation of the maximum bet while wagering: 5 EUR or currency equivalents. Max bet limit includes bets doubling after a game round has been completed, bonus rounds (purchased within the game).

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history in Excel format, together with a link to the specific bonus that you redeemed and played. My email address is veronika.f@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

I have sent you the documents. I check them all the time, over and over again. In my opinion, there is no violation and at least what n1bet is currently stating.

Dokumente dazu habe ich an Sie versandt .Ich überprüfen diese die ganze zeit immer und immer wieder es liegt aus meiner Sicht kein verstoß vor und schon ganocht in derzeit was n1bet angibt

Thank you for your emails.

I have reviewed the gaming history you provided, and I noticed that there were several instances where your bets were higher than the maximum amount allowed.

According to the information you received from the casino, the bet in question was number 1157976250. It was a Cash Bounty Bonus placed in the game Eye of Spartacus, where you made a 100€ bet. This bet resulted in a profit.

Unfortunately, we are unable to continue with the investigation of your case, as this bet exceeded the maximum allowed limit stated in the casino’s Terms and Conditions.

For this reason, your complaint will now be closed. Thank you for your understanding. I’m sorry we couldn’t be of more help in this case. Please feel free to contact us again if you experience problems with this or any other casino in the future.

Best regards,

Veronika