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Dear N1Bet Support Team,

I would like to formally raise a complaint regarding the closure of my account and the withholding of my winnings.

Initially, I mistakenly created an account using the email j***********@yahop.com (note the typo in the domain). Since this email address does not exist and cannot be accessed or verified, I realized the error and created a new, correct account under j***********@yahoo.com.

I did not use or benefit from the first account in any way. I did not claim any bonuses or engage in any form of abuse. I proceeded to fully verify the second account (j***********@yahoo.com) and began playing. I made deposits and eventually won $477 NZD, which I then requested to withdraw.

To my surprise, my account was suddenly closed, and I was informed that it was due to having a second account. However, your support agents were aware that the first account was created by mistake due to a typo and is completely unusable. Despite this, I was still allowed to deposit and play.

Given the circumstances, I believe this was an honest mistake and not a breach of your terms. I respectfully request that you process the withdrawal of my winnings. Once the payment is made, I am happy to post a positive review and consider the matter resolved. I genuinely like your casino and hope this issue can be handled fairly.

Kind regards,

Dear buttar1992,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Did you contact the casino before creating a new account?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Ok Kindly Pay my $477 Winnings amount. Not $60.

You guys already knew this account was created due to wrong email address in first account and No bonus has been taken.

You guys can clearly read chat with agents from j***********@yahoo.com account

Kindly pay my $417 Remaining balance . Further action will be taken . I have evidence you guys let me made deposits

. If this was concern if should be closed before verification but no you guys let me verifed , made me deposits then all of sudden when i request withdrawal, Then made excuses

I have read review on askgamber and many more sites. This is not first time tou guys have done with players . It is every day thing.

Kindly Pay my $417 and do not worry about account .

Hi team

I have not taken any bonus

No bonus at all in my $477 winnings

They paid me only $60 Rest they are refusing to pay $417

All winnings came from Deposits

Yes They verified me fully j***********@yahoo.com

They did not say anything when they verified me . This is fully verified account

Let me made deposits and play.

They breached owns terms and conditions and blaming me

Please pay my $417

as account is fully verified

No bonus taken

More evidence .

Pleaae balance remaining $417 . Caisno can pay me in 2 installments . Please help me to get my genuine winnings

Dear buttar1992, do I understand correctly that you didn’t even make a deposit on the first account?

Could you please provide the communication with the support chat where you mentioned the casino was aware of both accounts?

Evidence They knew i have 2 accounts

1st My this account is fully verified. They did not say anything until i request withdrawal. I made 3 Deposits to this account and My id , Live photo , Payment method. Fully verified account.

2, I have not taken any bonus so there should not be any excuse to not pay small winnings.

3 , If you look their review on trustpilot , They have closed many accounts and their are known as not pay winnings to players.

I am not able to Send you chat here because they have closed my account so i am not able to log in and send you chat history with agents . Everything they knew i have made this account due to wrong email in First one.

In this account i made 3 deposits , They did not say anything and verified me . Now they are finding excuses not to pay my winnings.

How many more players will be scammed by this cainso? List is long . Trustpilot review prove this cAsino does not pay anyone.

My account is fully verified . Biggest proof . pleaseTell them open my account so i can show chat history

It is only $417 please tell them pay it is small amout .

3 deposit and in previous chat i have already given many evidence .

There was only one deposit but no withdrawal from first account .

In this account 3 deposits .

Please pay my genuine money. It is not a big amount and no bonus involved.

Come on guys it is not a big amount. Pay my winnings

Please pay my winnings

Dear buttar1992, to clarify, did you verify the second account before making the 3 deposits or only when attempting to withdraw your winnings?

My account is fully verified and it was in between deposits but definitely before withdrawal.

They verified fully. Even live photo thing and everything.

I deserve my winnings. I have been doing online gambling from long time

if i am wrong i will never complaint but in this case i deserve my winnings

Casino can pay my winnings in instalments.

i am giving them option what else can i do?

Thank you very much, buttar1992, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you buttar1992 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask N1 Bet Casino for their help in resolving this complaint. We would like to know how we can help resolve this issue.

Thank you!

Look guys i did not take any bonus

I am a genuine player.

My accounts fully Verified

I can given them option to pay in instalments.

What else can i do?

I have provided all the evidence.

Dear buttar1992, I would like to point out that we are not the employees of N1 Bet Casino, nor are we affiliated in any way; we simply act as mediators between players and casinos and have no direct power over the resolution of your complaint. Thank you for your understanding!

Thanks for helping me

As Casino Guru is huge platform . If someone leaves bad for casino here if will diffinately will cost a lot to casino.

I do not know why this casino is not paying my small winnings

I am not going to rich if i do not get it or they are not going to rich either as it is small amount but keeping someone's money is diffinately not a good thing

I hope i will get my winnings soon . Please tell them to pay me

Dear Casino Guru team and buttar1992,

Thank you for reviewing this case. We would like to offer a detailed explanation and confirm that all actions taken were fully aligned with our Terms and Conditions.

While we understand that the second account may have been created following difficulties with confirming the first, we must still emphasize that the creation of multiple accounts is not permitted under any circumstances, regardless of the intent or context.

It’s important to highlight that the initial account was not abandoned — deposits were made and an attempt at verification was initiated. This clearly indicates the account was active, and as such, the system rightly recognized the second account as a duplicate.

Our Terms and Conditions explicitly state that each player is permitted to hold only one account. Section 8.1 provides that multiple accounts may result in the termination of all such accounts and the cancellation of winnings. Furthermore, Section 8.2 confirms that any winnings obtained through a duplicate account may be forfeited and reclaimed by the casino.

Additionally, during our internal review, discrepancies were found in the data submitted across both accounts. According to Section 11.3, this alone is sufficient grounds for account closure and the confiscation of funds. These policies are in place to ensure fairness and compliance, and are applied consistently to all players.

With all of the above in mind, we are confident that the actions taken were in full accordance with our Terms and Conditions. If further details are required, we remain available to provide clarification. Otherwise, please let us know whether the case may now be considered resolved.

Best regards,

N1 Bet Casino Team

Thank you for the update N1 Bet Casino representative. Would it be possible to provide me with transaction and betting histories of the accounts to support your claim that both accounts were in use? You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Stop Lying N1 Bet Casino .

Check the chat History of second account.

I was asking to your agents what is the login details of my First Account as email was misplaced .

Agent gave me login details . Did not even say you can not have 2 accounts

Lier Stop lying

My First and 2nd Account Fully verified. You are saying verification was just Started

Stop lying for small amount.

God will never forgive you. you are keeping my money and lying on the top

Also tell me How many accounts you guys have closed? For Reviews on Trustpilot I can clearly say you guys keep money of players

They Have Verified my both Accounts . Here the proof of First account verification

Check Their Latest Review on Trustpilot. They have closed many accounts and kept money of players. This Casino scamming players .

Looks like N1 bet Casino fail to Response becuase they are guilty.

They Verified both Accounts

and Lied in explanation .

Pay my winnings

please pay my winnings

Please pay my winnings N1 Bet casino and close this case. Humble request

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

N1 Bet Casino please Pay my legit winnings.

Please do not keep my winnings.

This is crime and god will never forgive .

Keeping someome's money is wrost thing you guys can ever do.

Humble Request pay my winnings and close this matter

Hi Peter, we've sent you a detailed message regarding this case via email, including full context and supporting data. Looking forward to your feedback.

N1 Bet casino please pay my winnings . It is small amount . You are not going to rich with my small winnings.

N1 bet casino can pay me $50 weekly in installments

Any updates please team

N1 Bet Caisno Please pay my winnings. My small genuine winnings not going to hurt you but keeping someone's money definitely crime

Wrost Thing you can ever do in your life when you keep someone's money.

Any good news for me Sir Peter

Thank you for providing me with the evidence N1 Bet Casino representative.

Dear buttar1992, as the accounts were opened one after another in a span of two days and both were used to deposit and play, there's not much that we can do to assist in this case. Rules against multiple accounts are an industry standard, there to prevent any type of abuse. I can only recommend that if a similar situation like this arises in the future, the best course of action is to immediately contact the customer support team to have any type of typos or mistakes during registration fixed, and not deposit or play on the account until the situation is resolved. With that in mind, your complaint will be rejected. Thank you for your understanding, and I am sorry I could not be of more help on this occasion.

Kind regards,

Peter