N1 Bet Casino - Stanje na igračevom računu je konfiskovano.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify which bonus you played with the most recently?
• Do I understand correctly that you didn't place any bets over the maximum allowed value while this bonus was active?
• Can you please post a screenshot of your game history here so we can see that it has been deleted?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

The mediacontet in my googledrive link is updated I uploaded the dpi Verlust I got send per email from the dpi of N1bet

Google Drive content was refreshed. Added Verlust from dpi of N1bet. I checked it there is no violation of max bet limit pls help me

Thank you for your reply. Can you please clarify how many successful deposits you made into your casino account on July 27 and 28? What was the amount of each of them?

On July 27, 2025, and July 28, 2025, it was €20 each. As of today (August 7, 2025), it is €530. But it's also in the payments.csv file.

Es waren am 27.07.2025 und 28.07.25 jeweils 20€ . bis heute (07.08.2025) sind es 530€. steht aber auch in der payments.csv

Thank you for providing more details. Unfortunately, I have some bad news for you. I reviewed everything you provided, and I noticed that, according to your game history, you indeed breached the maximum allowed bet multiple times while the bonus was active. Please see here:

I checked the casino's Bonus T&Cs and I found this:

2.2. Limitation of the maximum bet while wagering: 5 EUR or currency equivalents. Max bet limit includes bets doubling after a game round has been completed, bonus rounds (purchased within the game).

Breaching the maximum bet rule leads to all winnings from the bonus confiscated and deposit refunded.

Our position is closely explained in Fair Gambling Codex: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

We genuinely wish we could help further, as we fully understand how unfortunate this situation was. While we believe that a maximum bet limit should ideally be built into the software to prevent accidental breaches, this isn’t yet a standard across the industry, and we are not in a position to penalize casinos for this. I understand this may be disappointing, but I hope this helps clarify the situation. 

However, you can always try contacting the licensing authority, as they may have more tools and options to help.

Unfortunately, due to this reason, we are unable to assist you any further. This complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Kristina