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I opened an account with this company after I did the identification I deposited 100 euros and played the slot legacy of dead the first time I won 100 and the second 180 euros I was sent an email that the withdrawal was made and suddenly I enter the site and it forbids me from entering and so I lost my withdrawals

Έκανα λογαριασμό στην εταιρεία την συγκεκριμένη αφού έκανα την ταυτοποίηση κατέθεσα 100 ευρώ και έπαιξα στο slot legacy of dead την πρώτη φορά κέρδισα 100 και την δεύτερη 180 ευρώ μου έστειλα email ότι η ανάληψη πραγματοποιήθηκε και ξαφνικά μπαίνω στο σάιτ και μου απαγορεύει την είσοδο και έτσι έχασα τις αναλήψεις μου

Dear Chrisvag25 ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals from the casino in the past? When did you request your withdrawal? Have you accumulated your winnings with or without an active bonus? Has the casino informed you about your withdrawal being canceled or your account being blocked?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

It's my first time creating an account, I didn't ask for a ban, they suddenly blocked me, even to cancel a withdrawal, they don't respond to emails and I don't have an active bonus

Πρώτη φορά κάνω λογαριασμό δεν ζήτησα εγώ αποκλεισμό αυτοι με κάνανε ξαφνικά ούτε για ακύρωση ανάληψης δεν απαντάνε στα email και δεν έχω κάποιο ενεργό μπονους

Dear Chrisvag25,

How did you learn about your account being blocked?

Would you be able to forward any relevant communication between you and the casino to my email tomas@casino.guru? I'll await your reply.

Dear Chrisvag25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.