Nomini Casino - Povlačenje igrača je odloženo i ne reaguje.

Hello,

Hello. I won the mini jackpot of €77 on Diamond Style at Nomini on July 13th, 2026. It's not showing up in my account balance. I was assured everything was okay and it would be credited within 24 hours. They're asking for my betting ID, but strangely, I can't access it on July 13th, the day I won. They're not responding to my emails; I'm not even getting confirmation that my emails were received, which I always used to.

Something's not right... Maybe they're just fed up with me. 😅🥺

Hallo,

Hallo. Habe bei nomini am 13 07.26 den mini Jackpot in Höhe von 77 Euro bei diamond style erspielt..Dieser steht nicht auf dem Guthaben .Mir wurde versichert alles ist ok und innerhalb 24 h ist es auf dem Konto. Die Wett id wird gefordert, nur komme ich ominöserweise an dem.13.07. Nicht zu dem Zeitpunkt an dem ich gewonnen habe. Auf Mails wird nicht reagiert, ich bekomme keine Bestätigung mehr, dass überhaupt eine Email eingegangen ist, was sonst immer der Fall war.

Irgendwas stimmt da nicht..Vielleicht haben die kein Bock mehr auf mich.😅🥺

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Dear Jane79,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the jackpot win, along with any relevant communication to veronika.f@casino.guru? Did you stop playing right after you realized the jackpot wasn't credited to your account?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case, as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

Dear Jane79,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru