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Since 10 December i try to do a withdrawal and until today all the All withdrawal attempts were refused! Even my profile is 100% verified and I uploaded all the documents! Every time they send me a different email with different requests! Why don't they tell you everything you need to know about the withdrawal process from the beginning?

Even if i have 100% Verified profile, why i still have problems with withdrawal?

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Dear Leonardo1986,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve been experiencing with your withdrawal.

To better understand the situation, could you please clarify the following points?

• Have you successfully completed any previous withdrawals with this casino before, or is this your first withdrawal attempt?
• Can you share what specific reasons the casino provided each time they refused the withdrawal? (For example: document mismatch, payment method verification, bonus-related rules, etc.)

If possible, please also forward the emails or screenshots with the casino’s explanation for each refusal to petronela.k@casino.guru so we can review the communication in detail.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello Petronella

Thanks for the quick response!

No! I have never been able to get a payment from them! Look at the list of attempts I have made! I tried to withdraw money with both cards I used for deposits, but I never received any payment, even though the cards are verified, as you can see in the pictures I sent you! When I got tired of trying to withdraw money from the cards, I requested a withdrawal from my direct bank account! Then they first asked me to verify my income via payslips or bank statements! After I did that and it was approved by them, they denied the payment and said that in order to make the payment I had to send a certificate proving my ownership of the bank account where the payment is requested! So I did as requested and sent the certificates proving my ownership of the bank account! Look what a surprise! They denied the payment again and again demanded that I send a certificate of the origin of my money! Excuse me!? I already did it a few days ago and they accepted it, why are they asking for it again now? This is a serious scam and you need to revoke these thieves' license, please! They ruined my holidays! I spent Christmas and New Year without money because of them.

Hej Petronela

Tack för det snabba svaret!

Nej! Jag har aldrig lyckats få en betalning från dem! Titta på listan över försök jag har gjort! Jag försökte ta ut pengar med båda korten jag använde för insättningar, men jag fick aldrig någon betalning, trots att korten är verifierade, som du kan se på bilderna jag skickade till dig! När jag tröttnade på att försöka ta ut pengar från korten begärde jag ett uttag från mitt direkta bankkonto! Då bad de mig först att verifiera min inkomst via lönespecifikationer eller kontoutdrag! Efter att jag gjort det och det godkänts av dem nekade de betalningen och sa att för att kunna göra betalningen var jag tvungen att skicka ett intyg som bevisade mitt ägande av bankkontot där betalningen begärs! Så jag gjorde som begärts och skickade intygen som intygade mitt ägande av bankkontot! Se vilken överraskning! De nekade betalningen igen och krävde återigen att jag skickade ett intyg om mina pengars ursprung! Ursäkta mig!? Jag gjorde det redan för några dagar sedan och de accepterade det, varför ber de om det igen nu? Detta är en allvarlig bluff och ni måste återkalla dessa tjuvars licens, tack! De förstörde mina helgdagar! Jag tillbringade jul och nyår utan pengar på grund av dem.

Dear Leonardo1986

Thank yo ufor the complaint

At this stage we can see that the documents were uploaded, but you do not have any active withdrawal requests. Please kindly make one

Kind regards

Hello!

Every time I do one, it just gets rejected and then I get emails from them asking me to upload more proof!

Hej!

Varje gång jag gör någon, blir bara avvisad och sen får jag mejl från de med att ladda upp flera bevis!

Hi Leonardo1986,

Thank you very much for the detailed explanation and for providing all the supporting documents.

At this point, since the casino has confirmed that your documents were uploaded but no active withdrawal request is currently pending, I would like to ask the NV Casino to clarify the following so we can move forward constructively:

• What exact steps does the player need to complete now in order to successfully submit a withdrawal request?
• Are all required verification documents fully approved at this stage, or is anything still missing or under review?

Clear guidance on these points will help prevent further repeated rejections and allow the player to submit a withdrawal request correctly.

Thank you in advance for your clarification.

Greetings,

According to our log, the first withdrawal request was already processed at 02.01.2026 04:54:30 (UTC)

The remaining one is on the way.

Regards

Thank you, NV Casino team, for your assistance.

Hi Leonardo1986,

Thank you for your patience.

As you can see from the casino’s update above, NV Casino has confirmed that the first withdrawal was processed on 02.01.2026 at 04:54:30 (UTC) and that the remaining withdrawal is currently on the way.

• Could you please confirm whether you have already received the processed withdrawal or inform us once it arrives?

Thank you in advance for your confirmation.

I've done it!

Now I'm waiting for payment

Jag har gjort det!

Nu jag väntar på utbetalning

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Leonardo1986,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petronela