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Disappointing Withdrawal Experience with NV Casino

I’ve been trying to withdraw my €2750 winnings from NV Casino for nearly 3 weeks now, and I’m extremely disappointed with how things have been handled. My account is fully verified — all documents were submitted and approved without issue — yet I’m still waiting for my money more than a week after the withdrawal was supposedly processed.

What’s even more frustrating is the lack of proper support. I’ve been in contact with a support agent named Agatha multiple times, but instead of resolving the issue, I keep getting vague or repetitive responses that don’t move things forward. It feels like I’m being ignored or pushed aside.

At this point, I’m starting to lose trust in the platform. While the games and interface are decent, none of that matters if you can’t actually receive your winnings. I hope NV Casino takes this seriously and processes my payout immediately.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. From the screenshot you uploaded with your complaint, we can see that you submitted your withdrawal requests on October 13. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Hello Veronika,

thank you for your reply and looking in to it.

i played at a lot of casinos and I know they can be difficult if it’s about paying out players. But with nv casino it was on a whole different level. I was verified a week before the 13th oktober, I made multiple withdrawals that where cancelled while I was verified. This time it stayed on ‘pending’ for over a week now.

I want to wait till next week but please do something about it if you guys can speed up the process.

if you need any information or so let me know.

thanks in advance and hope you have a great day.

Anwar

Hello Veronika,

thank you for your reply and looking in to it.

i played at a lot of casinos and I know they can be difficult if it’s about paying out players. But with nv casino it was on a whole different level. I was verified a week before the 13th oktober, I made multiple withdrawals that where cancelled while I was verified. This time it stayed on ‘pending’ for over a week now.

I want to wait till next week but please do something about it if you guys can speed up the process.

if you need any information or so let me know.

thanks in advance and hope you have a great day.

Anwar

Dear Justsimple

Thank you for the complaint.

Please kindly let us know if the issue is still actual.

Regards

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Justsimple,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika