The player from Austria had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The Complaints Team had closed the complaint as unjustified, citing reasonable grounds to believe that the player was manipulating documents. Consequently, the casino's decision to cancel the withdrawal and block the account was accepted, as the player did not meet the verification requirements necessary for processing withdrawals.
Igrač iz Austrije je zatražio isplatu manje od dve nedelje pre podnošenja ove žalbe. Isplata još nije bila obrađena. Tim za žalbe je zatvorio žalbu kao neopravdanu, navodeći razumne razloge za verovanje da je igrač manipulisao dokumentima. Shodno tome, odluka kazina da otkaže isplatu i blokira nalog je prihvaćena, jer igrač nije ispunio uslove za verifikaciju neophodne za obradu isplata.