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Winning amount from live didn't credited in my pinup account

Dear Sudha,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do you have any screenshots or a video recording showing these winnings and that they haven't been credited? Please could you forward me your game history or any supporting evidence? My email address is kristina.s@casino.guru.

Also, have you tried contacting the casino regarding this issue? Please, forward me any relevant communication between you and the casino.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Sudha,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.