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6-7-8/07/2025 3 withdrawals of 500 euros and I'm still waiting. In the chat I keep getting the same answers, and well there is a large volume of withdrawals. I don't see a penny coming in

6-7-8/07/2025 3 αναληψεις των 500 ευρω και ακομη περιμενω. Στο τσατ παιρνω τις ιδιες απαντησεις συνεχεια, και καλα υπαρχει μεγαλος ογκος αναληψεων. Δεν βλεπω να μπαινει φραγκο

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

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Good evening!

I made some deposits and I didn't win with them. I played the bonus crab and won 20 euros, I wagered the regular ones as it told me 50x, that is 1000 euros.

The next few days I played with what was withdrawable. I won 3500 euros...I have made 3 withdrawals of 500 as I have reached the limit and I played the rest. But the withdrawals are still pending. I have never made a withdrawal from this casino and when I check out it tells me that the account is identified and that nothing is needed from me even though I was never asked for anything.

Καλησπερα!

Εκανα καποιες καταθεσεις και δεν κερδισα με αυτες. Επαιξα το bonus crab κερδισα τα 20 ευρω,τα τζιραρα κανονικα οπως μου ελεγε 50χ ,δηλαδη 1000 ευρω.

Τις επομενες μερες επαιζα με αυτα που ηταν αναληψιμα. Κερδισα 3500 ευρω...εχω κανει 3 αναληψεις των 500 καθως εχω φτασει το οριο και τα υπολοιπα τα επαιξα. Αλλα οι αναληψεις ακομη εκκρεμουν. Δεν εχω ξανακανει αναληψει απο το καζινο αυτο και στην ταυροποιηση μου λεει οτι ειναι ταυτοποιημενος ο λογαριασμος και οτι δεν χρειαζεται κατι απο εμενα παρολο που ποτε δεν μου ζητηθηκε κατι.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Pankal,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika