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I have 3 pending withdrawals (230, 50 and 20) since Friday; I know they allegedly take a minimum of 3 business days but when you contact them, they only respond with generic, rudely worded messages, and even close the chat. Hence my distrust of this website which seems to not treat their players well. I'm doubtful they'll pay.

Tengo 3 retiradas pendientes (230, 50 y 20) desde el viernes, se que supuestamente tardan mínimo 3 días habiles...pero contactas con ellos, solo cnt con mensajes genericos y de malas maneras, incluso cerrando el chat. De ahí mi desconfianza en esta web que parece ser que no trata bien a sus jugadores....desconfío de que paguen.

Dear Nole77,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Let's hope they pay

Esperemos que paguen

Account does not require verification

La cuenta no requiere verificación

I still have no news about my withdrawals...

Sigo sin noticias de mis retiradas...

Thank you for keeping me updated. Since you requested the withdrawals on Friday, May 17, the fourteen-day period will end on Friday, May 31. I understand that waiting can be frustrating, but we kindly ask for your patience until the winnings appear in your account.

Ok, we'll wait

Ok, esperaremos

Dear Nole77,

Could you please update me on whether you have received your winnings? Thank you.

Dear Nole77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.