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Hi , was previously registered with 7signs casino and informed them by email in the past to shut down my account permanently for problem gambling.

I here enclosed the reference number that I received from them NSV-PPNGL-***.

I was since able to deposit onto this site and their sister site powbet . I have contacted them about this and asked for a refund as this is unfair and against policy and procedures. Any help would be greatly appreciated

Dear player,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you informed Powbet Casino directly of your gambling addiction and requested to be self-excluded?

Would you be so kind as to forward me the account closure requests that you sent to the casino?

Have you received any official confirmation that your self-exclusion would be valid in all casinos operated by NovaForge LTD? If so, please forward me this confirmation at dominika.l@casino.guru.

Powbet Casino is licensed by Anjouan Gaming. At this time, Anjouan Gaming does not offer a centralized self-exclusion system for all licensed operators. According to the information available on their website, self-exclusion requests must be submitted directly to each individual casino.

Regarding your issue with 7Signs Casino, please note that in order for us to assist you properly, you will need to open a separate complaint specifically about this casino.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Thanks Dominika, I will close this complaint and add the proper one . I got confused.

Dear player, just to clarify — based on your previous message, do you also have a complaint regarding Powbet Casino itself, or was your issue solely with 7Signs Casino and you mentioned Powbet by mistake?

We just want to be sure whether you are seeking assistance with both casinos or only with the one where you originally requested permanent self-exclusion.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika