Rajabets Casino - Povlačenje igrača je odloženo zbog grešaka u uslovima klađenja.

Hi Support, my total bets placed in July exceeded ₹4,13,000 against my ₹1,00,000 deposits, which easily satisfied the 1x wagering requirement before my withdrawals. However, after my withdrawal requests were canceled and returned to my balance, your system mistakenly re-applied a 1x wagering requirement of ₹110,000 on my returned balance. Please review my betting history and clear the wagering requirement manually so I can withdraw my funds

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Dear Joker320,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you tried reaching out to the customer support in relation to this issue? If so, could you please forward that communication?

You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I have played live casino mostly on dragon tiger. I have shared all the information to your mail. Thanks a lot for your reply.

I have emailed all supporting evidence, including:

Complete transaction history (CSV).

Deposit and withdrawal records.

Screenshots showing my withdrawal request was accepted and later cancelled.

Screenshot showing my balance was returned with a new wagering requirement of ₹110,000.

Support communication.

Timeline:

Deposited funds and played live casino games (Dragon Tiger, Blackjack, Monopoly Roulette).

Won using my deposited funds.

Submitted a withdrawal request.

The withdrawal request was accepted initially.

Later, the casino cancelled the withdrawal without paying me.

The funds were returned to my account.

A ₹110,000 wagering requirement was added to my balance.

I did not place any further bets after the funds were returned because I believed the wagering was incorrectly applied.

Every subsequent withdrawal attempt failed due to the wagering restriction.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Joker320,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Rajabets Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.