The player from Austria was unable to set a deposit limit to block her account after requesting it since June 15th, and she received no help from the casino despite numerous attempts. She sought a refund of her deposits and felt that player protection was not being upheld. The issue was resolved by confirming that her complaint was marked as 'Resolved' in the system, and she was encouraged to reach out for future assistance if needed.
Igračica iz Austrije nije mogla da postavi ograničenje depozita kako bi blokirala svoj račun nakon što je to zahtevala od 15. juna, i nije dobila nikakvu pomoć od kazina uprkos brojnim pokušajima. Tražila je povraćaj svojih depozita i smatrala je da se zaštita igrača ne poštuje. Problem je rešen potvrđivanjem da je njena žalba označena kao „Rešena“ u sistemu, a ohrabrena je da se obrati za buduću pomoć ako je potrebno.