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Hello dear Casinoguru team,

Thanks for fixing my problem. But now I have another problem.

On September 20, 2025, I requested a withdrawal of 150 euros. It still hasn't been processed.

The last payout of 200 euros arrived without any problems in 4 business days. But now, all of a sudden, there are problems with the payout.

I just wrote to the casino, and they always say the same thing: "Yes, there are too many requests." Which I don't even believe these days.

Could you possibly help me with this? Because the last payment was processed incredibly quickly, in just four days. And now, all of a sudden, it's not happening again?

I will attach the screenshots.

Best regards

Soner

Hallo liebes Casinoguru team,

danke dass ihr mir mein problem behoben habt. Aber habe jetzt wieder ein Problem

am 20.09.25 habe ich eine Auszahlung in höhe von 150 Euro beantragt. wird immer noch nicht bearbeitet.

die letzte Auszahlung 200 Euro kam ohne Probleme in 4 Werktagen an. Aber jetzt aufeinmal gibt es probleme bei der Auszahlung

ich schrieb eben das Casino an, und da heißt es eig. immer das gleiche ja wie es gibt zuviele Anfragen. Was ich mittlerweile gar nicht glaube

Könntet ihr mir da evtl. helfen? weil die letzte Zahlung ging ja rasant schnell in 4 Tagen. Und jetzt aufeinmal wieder nicht?

ich füge dann die screenshots bei.

Liebe Grüße

Soner

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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If anything seems suspicious, contact us directly.

Stay safe.

Dear Lilimarley,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Lilimarley,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika