Rollbit Casino - Povlačenje igrača je odloženo, a sredstva zadržana.

Complaint reason: I am not allowed to withdraw my funds despite completing full verification and not violating any rules.

Hello,

I’m submitting this complaint because Rollbit is withholding my money without justification and accusing me of something I haven’t done.

A few days ago, I requested my first withdrawal of $282. My current total balance is $782, which I’ve accumulated through various bets (some won, some lost, and some refunded) after depositing over $800 in total.

I have completed the entire Level 3 verification process, including interactive selfie, ID check, and all required steps. However, after requesting the withdrawal, the support team started insisting that I list other accounts allegedly linked to mine. I have made it clear from the beginning that this is my only Rollbit account, I do not have any others, and I am willing to cooperate fully to clarify this.

Despite that, they keep pressuring me to admit to having multiple accounts, and are denying the withdrawal with generic responses like: "We cannot proceed until you are truthful and cooperate." It feels like they are trying to push me to admit something that simply isn’t true.

I’ve been completely transparent, verified my identity, and followed all platform rules. It is unfair and unacceptable that they are blocking access to my funds without providing any real evidence or clear explanation.

After doing some research, I’ve seen that other users have experienced similar issues with Rollbit, which raises further concern. That’s why I’m turning to Casino Guru, hoping you can act as a mediator and help me recover what rightfully belongs to me.

Thank you for your attention.

P.S. I have the full conversation with Rollbit’s support, including all screenshots that prove everything I’ve mentioned here. Unfortunately, the system only allows me to upload 5 files. If needed, I’m happy to send the complete conversation and all evidence by email or any other way you prefer.

Dear Fabybet,

Thank you very much for submitting your complaint. I’m sorry to hear about the troubles you've encountered with your withdrawal at Rollbit.

To better understand your situation and proceed effectively, could you please clarify the following:

1. When exactly did you make your first deposit and how many deposits have you made in total so far?
2. What payment method(s) did you use to deposit and request the withdrawal?
3. Could you specify the date on which you requested the $282 withdrawal?
4. Has Rollbit provided any further explanation or specifics on why they believe your account is linked to others?
5. Have you ever accessed your account from a shared or public internet connection (e.g., university, workplace, VPN)?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hi Petronela,

Thank you for your response. Of course.

1. First deposit on April 18th, the same day I opened the account. I've made a total of 11 deposits.

2. Deposit and withdrawal request directly from my wallet.

3. Withdrawal of $282 requested on the 20th.

4. They haven't provided any further explanations, details, or proof, despite my requests.

5. No, I've never accessed my account from a public or shared network.

Searching online, I discovered that this is a common practice at Rollbit and that they use the same argument to withhold funds from many people. Unfortunately, I didn't see it before.

Hi Fabybet,

Thank you very much for submitting your complaint. I’m sorry to hear how frustrating this experience has been.

You mentioned that you completed the full Level 3 verification process, including the interactive selfie and ID check. Could you confirm whether you received any official confirmation—such as an email, on-site notification or message—that your Level 3 verification was successfully completed? If you have a screenshot or forwarded confirmation, please send it to petronela.k@casino.guru.

Thank you in advance for your reply.

Hi Petronela,

Thank you for your response.

I didn't receive an email or message stating that verification was approved, but my platform profile shows "account verified" and levels 1, 2, and 3 completed. I'll send you the screenshot by email.

Thank you very much, Fabybet, for providing all the necessary information. I will now transfer your complaint to my colleague, Adam (adam.m@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Hello Fabybet,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Rollbit Casino to join the conversation and participate in the resolution of this complaint.

Dear Rollbit Casino,

Can you please provide more details about the player's supposed use of multiple accounts?

Kind regards,

Adam

Thank you very much, Petronela and Adam.

I hope you can help me get my money back.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Fabybet

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you contact the Anjouan Gaming Authority (https://anjouangaming.com/file-a-complaint/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know how they responded (adam.m@casino.guru).

I am sorry I could not be of more help on this occasion.

Best regards,

Adam