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I played bonus money, won 282, withdrawn 200, remaining 82, when I return to play I find instead of 82 euros, I find 50 euros, while the withdrawal was refused, I noticed it after I played the remaining 50, rooster bet casino

Giocato soldi bonus vinti 282 prelevati 200,rimanenti 82 , quando rientro per giocare mi trovo anziché 82euro , mi trovo 50euro, mentre il prelievo rifiutato me ne sono accorto dopo che ho giocato i 50rimasti , casinò rooster bet

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Can you please send me a link or a screenshot of the bonus you activated and played with? Was it a deposit bonus, or a free, no-deposit bonus?

What is the current balance in your casino account? Have you lost all the money, including the rejected withdrawal request, in regular gameplay?

Have you contacted customer support after you found out your balance was lower than expected? If so, what was their explanation?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Of course I played the remaining money that I hadn't withdrawn but I lost it,

Ovviamente ho giocato i restanti soldi che non avevo prelevato ma gli ho persi ,

No Deposit Bonus

Bonus senza deposito

I withdrew because it gave me a real balance

Io ho prelevato perché mi dava saldo Reale

Thank you for your reply.

Please send me a link or a screenshot of the free bonus you activated and played with.

Also, please specify the current balance in your casino account.

Dear Mimmo619,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.