Roostino Casino - Povlačenje igrača je odloženo.

I made a withdrawal request of €500 on the 18th and a withdrawal request of €150 on the 19th. They approved the €150 withdrawal, but the €500 withdrawal was not approved for over 3 weeks. I returned the money to the account just when daily messaging with them was of no use. The answer was always the same "sorry for the delay, our finance department is currently processing your withdrawal request"

And yet it was never addressed.

I did it now, so I'm trying to withdraw in slightly smaller amounts. Even now, the first withdrawal has been in processing for almost 3 days and I haven't heard anything.

Tein 18 PV kotiutus pyynnön 500€ ja 19pv 150€ nosto pyynnön. He hyväksyivät 150€ noston, mutta 500€ nostoa ei hyväksytty yli 3vko. Palautin rahat tilille juuri, kun päivittäisistä viestittelyistä heidän kanssaan ei ollut hyötyä. Vastaus oli aina sama " pahoittelut viivästyksestä, talousosastomme käsittelee parhaillaan nostopyyntöäsi"

Ja ikinä sitä ei kuitenkaan käsitelty.

Tein nyt, niin että koetan kotiuttaa hieman pienemmissä summissa. Nytkin ensimmäinen kotiutus on ollut käsittelyssä pian 3 PV eikä mitään kuulu.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Annuli,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino regarding the delay and screenshots of your pending withdrawals? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Annuli,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru