Seven Casino - Račun igrača je blokiran nakon depozita.

Site says no UK players yet when I signed up they got an English woman to call me who offered me £20 credit so they were fully aware I was in the UK

she even confirmed that I could withdraw to my bank if I win!!!

now they are saying they are not aware who joins and the site is not open to UK players and are refusing to pay my deposits back. Because if I won I will not get it back. They shouldn’t have taken my money in the first place. Wasted £1,410 on this crap site

Dear Lynny16,

Thank you very much for submitting your complaint. I'm truly sorry to hear about your issue with Seven Casino.

However, I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don't use this as an opportunity to later cancel the player's legitimate winnings. 

In other words, if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country. 

• Could you please advise how much currently is your withdrawable balance? 
• Could you please share with me your communication with the casino related to your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hi

the casino got a representative to call me from a UK number and I was offered £20 free credit. I ask them about withdrawal from a Uk bank and she told me this was ok.

I didn’t win anything but my argument is that they were aware I was a UK resident as they had called me- knowing that if I won anything I wouldn’t be paid. So they should have refrained from accepting my registration and all my deposits

I have continuously emailed them after receiving a basic standard response which everyone seems to get.

They have blocked my account they state they are unaware of who joins.

I have asked for my money back as I have read they have refunded some people.

I have continuously asked for their complaint policy or procedure and I’m get continuously ignored

Thanks for your reply.

While we understand your perspective, we are unable to penalize the casino if they refuse to refund you, nor ask for a refund on your behalf, due to our stance on the problem.

• Have you asked to be removed from the marketing communication of the casino? With what result?

Dear Lynny16,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.