Shuffle Casino - Zahtev igrača za povlačenje je odložen, a podrška ne reaguje.

hello sir , my name is P. S. and i amke my account on shuffle.com under 200% deposit bonus and when i deposit they say every thing fine and when i wagger and try to withdrawl they said they need address verification after i trying to contact with casino they stop responding in live chat and banned me from live chat . after they didnt respond me in outlook mail. i depsoited around 950 dollar and withdrawl is total of 7100$ i completed all kyc . please help me .

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Have you passed the full KYC verification? Has your address been verified?

Could you please send me the link to the bonus you activated and played with?

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

Are there any pending withdrawal requests in your account?

Am I correct in understanding that your account is fully accessible and you've been suspended from live chat only?

I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

hello veronica ,

yes i completed full verification and address is also verified.

i played under the code SPIKESHUFFLE where casino support added 200% deposit bonus in my account .

i played live casino , shuffle original .

yes total of 7100 usdt is pending in withdrawl.

yes my account is fully accessible and only live support is ban and they didnt even replying on mail.

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you pinki71 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Shuffle Casino for their help in resolving this complaint. We would like to know what the issue is with the withdrawal and what we can do to help the player receive their winnings.

Thank you!

Hi Peter, we've sent you a reply via email, thank you.

any update ???

Thank you for providing me with the evidence Shuffle Casino representative.

Dear pinki71, The casino has presented evidence of your connection to duplicate accounts. It is an industry standard that an individual may operate only one account in their name. Your activity constitutes a clear violation of this policy, and as such, we find the actions taken by the casino to be justified.

We strongly advise against such behavior, as it may result in similar consequences in the future. In light of this, we regret to inform you that your complaint has been rejected.

Thank you for your understanding.