Skycrown Casino - Zahtev za povlačenje igrača je odložen.

I submitted a withdrawal request 14 days ago which has not been approved and I have had no update from casino.

I am a verified player who has withdrawn numerous times.

Dear Molowana,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise when exactly you made the last successful withdrawal and how many days did it take to be processed?
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Several lodged in last few months with latest paid about two weeks ago. it varied from 20 days to 40 days. It honestly should not take this long.

i used bank transfer which is the same as I have used previously

i do not accept bonuses and no bonuses were used during gameplay

Appreciate if you could ask a casino representative for an explanation

Thank you for your reply, Molowana. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

See attached

I have deleted the emails to them but it’s the typical. ‘We are working on it’

Still yet to have this processed and still sitting in pending as per screenshots. 25 days now

Any chance we can ask the rep to provide a response now?

Hi I have noticed the timer has gone down and I have not heard back?

Thank you very much, Molowana, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

And now I wait another 7 days for you to bring in a rep?

Dear Molowana,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Skycrown Casino representative to join this conversation.

Dear Skycrown Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Dear Molowana and Casino Guru team,

Thank you for bringing this matter to our attention. We fully understand how concerning delays in withdrawal processing can be, and we sincerely apologize for any inconvenience this may have caused.

We want to confirm that one of your withdrawal requests was successfully processed on April 24, 2025, at 20:34:05 UTC. The time of crediting the funds via Bank Transfer can take up to 7 working days (excluding weekends).

Regarding your remaining withdrawal, we are actively working on completing it, and it will be processed in the order it was received. We appreciate your patience and understanding as we finalize the process.

If you have any questions or need further assistance, feel free to reach out to us at support@skycrown.com. We are here to support you every step of the way.

Best regards,

Skycrown Casino Team

Dear Molowana,

Please notify me, when you receive the first withdrawal.

Thank you.

Thank you received.

the remaining withdrawal is 14 days old and I have not had any update. Can you please follow up?

Dear Skycrown Casino,

Could you please specify, when the player can expect to receive the remaining withdrawals?

Thank you.

Dear Molowana and Casino Guru Team,

Thank you for your continued patience and for staying in touch with us. We genuinely value your cooperation throughout this process.

We are pleased to confirm that your final withdrawal request of 7,500 AUD was successfully processed on May 2, 2025, at 16:51:13 UTC.

We sincerely apologize for the delays you encountered and greatly appreciate your understanding. Please rest assured that ensuring the timeliness, security, and accuracy of transactions is a top priority for us.

If you have any further questions or need any assistance, please feel free to reach out to us anytime at support@skycrown.com — our team is always here to help.

Best regards,

Skycrown Casino Team

Dear Molowana,

Could you please confirm, if you have received the last withdrawal?

Thank you.

Just received.

please note, I will be closing my account. The withdrawal time is unacceptable and is clearly preying on problem gamblers cancelling withdrawals. I should not have to come to a third party forum to process withdrawals and I have no doubt I would still be waiting if I didn’t post here. Disgraceful

Dear Molowana,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Mirka Dubasova

Casino.Guru