Slotexo Casino - Povlačenje igrača je odloženo.

They say they have many withdrawals and don't worry the withdrawal will be made.

Λένε ότι έχουν πολλές ανάληψης και να μην ανησυχείτε θα γίνει η ανάληψη

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Churapy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

I have made 2 withdrawals in the same way, 200 and 300 euros, which were made in 4 days using the same withdrawal method, and now it's almost a month and for this withdrawal they have me waiting and waiting!

KYC verification was not requested, it is not needed yet, they told me.

Εχω κανει με τον ιδιο τροπο 2 αναλήψεις 200 και 300 ευρο οι οποιες εγιναν σε 4 μερες με τον ιδιο τροπο αναληψης και τωρα κοντευει μήνας και για αυτη την ανάληψη με εχουν στο περιμενε και περιμενε!

επαλήθευση KYC δεν ζητηθηκε δεν χρειαζεται ακομα μου ειπανε

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Churapy,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petra