Slotexo Casino - Povlačenje igrača je odloženo za tri meseca.

I've been trying to get 40 euros for 3 months, all they do is apologize. I've tried every method to get paid, but the last time they said that the euro would go into my bank account within 3 working days. It turns out that after 15 days the euro went back to the casino and now they won't let me withdraw it, they say I have to bet the euro.

It wasn't a bonus, it was a deposit. I've been doing this for 3 months and they won't give me a solution. It's a shame, it's sad. Now I can't even withdraw. I have screenshots of all the conversations since March... How do I get my euros back?!

Ando há 3 meses para receber 40 euros , só sabem pedir desculpas. Já tentei todos os métodos para receber,mas a última tentativa falaram que durante 3 dias úteis o euro ia p mha conta bancária. Acontece que passado 15 dias o euro retomou ao casino e agora não deixam levantar ,dizem que tenho que apostar o euro.

N foi de bônus,mas sim de depósito. Ando nisto há 3 meses e não m dão soluções. É uma vergonha, é triste . Agora nem para levantar dá. Tenho prints das conversas todas desde Março... Como faço p devolver o euro que é meu?!

Dear 1p2a3ula-8,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. All regulated casinos require players to wager real money deposits. This is one of the standard AML (anti-money laundering) rules. The deposit wagering requirements are usually 3-10x the value of the last deposit, and it isn't anything unfair. I have also checked the casino’s withdrawal rules in the T&Cs, and I found this:

6.8 Minimum funds rollover before a withdrawal is xl (one). If the wager of the funds (the amount of placed bets) is less than the deposit amount, we reserve the right to cancel all winnings and keep the commission of 10% (ten percent) (but not less than 0.75 CAD of the amount of the last deposit as payment expenses, and the 15% (fifteen percent) commission if your account balance has been charged with a bank card or bank transfer.

Did the casino inform you how much you need to wager in order to complete the deposit wagering requirements?

Looking forward to hearing from you.

Best regards,

Kristina

Good evening. I deposited real money and withdrew the 40 euros with that deposit. I made the deposit via MBWAY...

Every time I try to withdraw I get excuses.

Boa noite. Eu depositei dinheiro real e retirei os 40 euros com esse depósito. Fiz depósito através de MBWAY...

Todas as tentativas de levantamento dão desculpas .

Good evening, regarding the question you asked me, they didn't mention any deposit amount. I have screenshots of my conversations with them since March.

Best regards. Paula P***

Boa noite em relação á pergunta que m fez ,eles n falaram em valor nenhum de depósito. Tenho os prints das conversas c eles desde de março.

Meus cumprimentos. Paula P***

Thank you very much for your reply, 1p2a3ula-8. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear 1p2a3ula-8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning. I'm sorry, but I think that with the stress I've deleted a lot of things so as not to upset my nerves. but I do have something. I'm going to try to send you some of the thousand conversations I had there with the boys from slotexo.

thank you

regards

Paula P***

Bom dia. Desculpe,mas penso q com os stress apaguei muita coisa p n m chatear os nervos. mas contudo tenho algo. vou tentar enviar algumas de mil conversas q tive lá c os meninos da slotexo.

obrigada

cumprimentos

Paula P***

Thank you very much, 1p2a3ula-8, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear 1p2a3ula-8,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Slotexo Casino representative to join this conversation and participate in resolving this complaint.

Dear Slotexo Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Good afternoon. Yes, you can.

Regards : Paula Pinto

Boa tarde. Pode convidar sim.

cumprimentos : Paula Pinto

Dear 1p2a3ula-8,

Thank you for reaching out to us.

We would kindly like to inform you, that after investigating your claim we can confirm that your withdrawal request was not successful. However, we would kindly like to inform you that we send you an email on the 23. May regarding the declined withdrawal and asked you to provide us with your bank details in order to request a manual withdrawal for you. Unfortunately we did not receive an answer to this email.

We would kindly like to ask you to check your emails once again and provide us with the requested information in order for us to finalize your payment.

Thank you for your cooperation and understanding.

Kind regards,

Slotexo Casino Team

Dear 1p2a3ula-8,

Could you please follow the casino's instructions and provide them with the requested bank details? Please let us know once you do that.

I'll be awaiting your reply.

Good morning....

I have already sent everything.

Best regards

Paula Pinto

Bom dia....

já enviei tudo.

cumprimentos

Paula Pinto

Dear Slotexo Casino,

Could you state when the player's withdrawal will be approved?

I'll be awaiting your reply.

I'll let you know. Let's see if they don't come up with another excuse... 🥴

Aviso sim. Vamos ver se não vão dar outra desculpa... 🥴

I'm sorry, it's the slotexo casino you have to warn, I misunderstood.

Desculpe é o casino slotexo que têm de avisar , percebi mal ..

Dear 1p2a3ula-8,

Thank you for your patience.

We would kindly like to inform you that your withdrawal request is currently pending and will be complete as soon as possible.

Thank you for your cooperation and understanding.

Kind regards,

Slotexo Casino Team

Dear Slotexo Casino,

Thank you for your response and the information you have provided..Could you please let us know once the withdrawal is approved?

I'll be awaiting your reply.

Dear 1p2a3ula-8,

Thank you for your patience, we forwarded your withdrawal request to the relevant department, which will finalize the payment in the nearest time.

Thank you for your patience and understanding.

Kind regards,

Slotexo Casino Team

Dear 1p2a3ula-8,

We are happy to inform you that your payment has been successfully complete.

Thank you for your patience and cooperation.

Kind regards,

Slotexo Casino Team

Dear 1p2a3ula-8,

Could you please confirm that you have received the payment from the casino?

I'll be awaiting your reply.

good afternoon . i haven't received anything . i sent the IBAN, address, full name that they asked for via email.

boa tarde . não recebi nada . enviei o IBAN,morada,nome completo q eles pediram através de email.

Dear Slotexo Casino,

Could you please state why the player hasn't received the withdrawal yet?

I'll be awaiting your reply.

Dear 1p2a3ula-8,

Thank you for your message.

After reviewing we can confirm that your payment has been successfully complete on the 26.06 to your bank account connected with your Casino Account.

We would kindly like to ask you to please double check and inform us in case the payment has not arrived so that we can provide you with the payment ID.

Thank you in advance.

Kind regards,

Slotexo Casino Team

Dear 1p2a3ula-8,

Could you please double-check whether you have received the payment and let us know?

I'll be awaiting your reply.

Good morning nothing at all ... I received a strange email!

Bom dia nada de nada ... recebi um email estranho!

good morning . they sent the euro to the Skrill account. i didn't make this kind of withdrawal request, but it's there. thanks QHowever. sorry for the inconvenience. 🙏

bom dia . enviaram o euro para a conta Skrill. n fiz este tipo de pedido de levantamento,mas está lá. obrigada QQ coisa. desculpe o incomodo. 🙏

Dear 1p2a3ula-8,

Thank you for your confirmation.

We are happy to have found a solution and wish you all the best.

Kind regards,

Slotexo Casino Team

Dear 1p2a3ula-8,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Stefan, Casino.Guru