Slottica Casino - Igrač nije dobio bonus.

A free spin bonus is promised upon registration. I didn't get this bonus! With the reason that another mail address with the same IP already has a registration. It is just that the ip assignment is dynamically assigned by the majority of users from their network provider and it is logical that ip addresses from different users can occur twice. I registered at this casino for the first time and I do not find the procedure for accepting the bonus via the IP address correct, as this causes unequal treatment of the players.

Bei der Registrierung wird ein Freespin Bonus versprochen. Diesen Bonus habe ich nicht bekommen! Mit der Begründung das eine andere Mail-Adresse mit der selben IP bereits eine Anmeldung habe. Nur ist es doch so das die ip Vergabe bei der Mehrzahl der User dynamisch von ihrem Netzanbieter vergeben werden und es logisch ist das ip Adressen von verschiedenen Usern doppelt vorkommen können. Ich habe mich das erste mal bei diesem Casino registriert und ich finde die Vorgehensweise der Bonuszusage über die IP-Adresse nicht korrekt, da hierdurch ungleichbehandlung der Spieler verursacht wird.

Dear Florian,

Thank you for submitting your complaint and I am sorry for your troubles. I am wondering if you were using public internet or a VPN to register in this casino? And could you please forward the emails from the casino regarding this issue to me? Also, do you agree with Casino Guru contacting the casino about this issue? Thank you so much in advance for your reply.

Best regards,

Satrio

Dear Florian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.