Snatch Casino - Povlačenje igrača je odloženo.

Good morning ,

I've been waiting for withdrawals from snatch since May 6 . I contacted the live chat, who told me to contact the finance department by email, but I haven't received any response from them in four days.

It bothers me to file a complaint because I play a lot and I love snatch, but it's been over 13 days without processing a withdrawal, especially since they were only paying out $500 withdrawals per day on weekdays. So now, if I also have to wait more than two weeks for each $500 withdrawal, I'm screwed. It would take me over a year to withdraw my entire balance. Very disappointed in them.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Could you please confirm that you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Did you accumulate your winnings with or without a bonus?
• What types of games did you play? Were they slots, live casino games, or sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika