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I had a profit of 20000 I tried to withdraw them at first because I got confused I put in 20€ which came as soon as I realized it I put in the rest but it was canceled because I was not allowed more than 10000 which had a limit whenever I broke it into 5000 5000 and 9880 while it was normally approved and in service told me to wait for you to receive them, suddenly they canceled it again I canceled again, then they wrote me a message saying that the issue was taken to the technical department and not to make a withdrawal attempt, I tried again and put €1000 which I received

Είχα κέρδος 20000 προσπάθησα να τα αποσύρω αρχικά επειδή μπερδεύτηκα έβαλα 20€ τα οποία ήρθαν αμέσως μόλις το κατάλαβα έβαλα τα υπόλοιπα αλλά μου το ακύρωσαν γιατί δεν επιτρεπόταν πάνω από 10000 που είχε όριο όποτε τα έσπασα σε 5000 5000 και 9880 ενώ έγινε κανονικά approved και στην εξυπηρέτηση μου είπαν περιμένετε να τα λάβετε ξαφνικά ακυρώθηκαν το ξανά έκανα κ ξανά ακύρωση μετά μου έγραψαν μήνυμα ότι πήγαν το θέμα στο τεχνικό τμήμα και να μην κάνω προσπάθεια ανάληψης εγώ προσπάθησα πάλι και έβαλα 1000€ τα οποία τα έλαβα

Dear Xhejni87,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I understand what you are saying, as you saw in the messages I wrote to you, I was able to get back €2000, the large amounts, while they are in approval, after a while they cancel them, I try again and they tell me to try later in the morning, they tell me the same thing, as I have also sent three emails times and I have not received an answer that it is in approval and I have to wait there is no problem that they are canceling me now and €50 that I am trying to withdraw here there is a problem

Κατανοώ αυτό που λέτε όπως είδατε και στα μηνύματα που σας έγραψα μπόρεσα και πήρα πίσω 2000€ τα μεγάλα ποσά ενώ είναι σε έγκριση μετά από λίγο τα ακυρώνουν προσπαθώ ξανά και μου λένε δοκιμάστε αργότερα από το πρωί το ίδιο μου λένε όπως επίσης έχω στείλει μειλ τρεις φορές και απάντηση δεν έχω πάρει το να είναι σε έγκριση και να περιμένω δεν υπάρχει πρόβλημα το ότι μου ακυρώνουν πλέον και 50€ που προσπαθώ να κάνω ανάληψη εδώ υπάρχει πρόβλημα

Tried again now it lets me withdraw €20 but not €50 and over and it's €17,000 in

Ξανά δοκίμασα τώρα με αφήνει να κάνω ανάληψη 20€ αλλά όχι 50€ και πάνω και είναι μέσα 17.000€

Thank you very much for your reply, Xhejni87. Before proceeding with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I have emailed you the conversation

Σας έστειλα στο μειλ την συνομιλία

I now have evidence to state the following. They have removed all my methods so I can't withdraw and they keep telling me there is a technical issue I asked for a friend's account and it has all the methods in me no Well, they do it on purpose so that I don't get my money

Έχω πλέον με αποδείξεις να δηλώσω το εξής . Μου έχουν αφαιρέσει όλες τις μεθόδους για να μην μπορέσω να κάνω ανάληψη και συνέχεια μου λένε υπάρχει τεχνικό ζήτημα ζήτησα λογαριασμό φίλης και έχει μέσα όλες τις μεθόδους εμένα όχι αρα το κάνουν επίτηδες να μην πάρω τα λεφτά μου

They give me only one option, my skrill, they closed it with my eZeeWallet, they canceled it and I don't have WebMoney

Μου δίνουν μόνο μια επιλογή την σκριλ μου την κλείσανε με το eZeeWallet μου το ακυρώνουν και WebMoney δεν έχω

Now they don't give me any option to withdraw they insist I withdraw I explain to them they closed my account and they insist

Πλέον δεν μου δίνουν καμία επιλογή να κάνω ανάληψη επιμένουν να κάνω ανάληψη τους εξηγώ ότι μου έκλεισαν τον λογαριαμσο και εκείνοι επιμένουν

I am again being told to withdraw using the method I have made a deposit. I did as they asked for a deposit and with Mastercard, jetonwallet, eZeeWallet they don't let me withdraw because I don't have any of these features they have deleted them you can search that in other players they have all the features freely me no.

μου ξανά λένε να κάνω ανάληψη με μέθοδο που έχω κάνει κατάθεση . Έκανα όπως ζήτησαν κατάθεση και με Mastercard,jetonwallet,eZeeWallet δεν με αφήνουν να κάνω ανάληψη γιατί δεν έχω καμία από αυτές τις δυνατότητες τα έχουν διαγράψει μπορείτε να ψάξετε ότι σε άλλους παίκτες έχουν ελεύθερα όλες τις δυνατότητες εμένα όχι .

Thank you very much Xhejni87 for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, Xhejni87,

I am sorry to hear about your situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite SpinBetter Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear SpinBetter Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? What next steps should the player take to successfully withdraw their funds?

Thank you in advance for providing the information.

Good evening, thank you very much for all the effort and I think you helped because I'm sure all of this was read. I got paid successfully after a lot of trouble and suffering with them personally I wouldn't recommend anyone to play there personally I'm not going to do it again because the hassle and the psychological part was huge

Καλησπέρα σας ευχαριστώ πολύ για όλη την προσπάθεια και θεωρώ ότι βοηθήσατε γιατί είμαι σίγουρη ότι διαβάστηκαν όλα αυτά . Πληρώθηκα με επιτυχία μετά από πολύ κόπο και βασάνων με αυτούς προσωπικά δεν θα προτινα σε κανέναν να παίξει εκεί προσωπικά δεν προκειτε να το ξανακάνω γιατί η ταλαιπωρία και το ψυχολογικό κομμάτι ήταν τεράστιο

What great news!

Thank you, Xhejni87, for confirmation and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru