SpinBetter Casino - Povlačenje igrača se stalno odlaže.

I would like to file a complaint against SpinBetter Casino regarding my withdrawal and the way their support team is handling the situation.

I have contacted the casino multiple times concerning my withdrawal request. Each time, I receive vague promises that they will "check the issue" or "look into it," but nothing actually gets resolved. My withdrawal continues to be delayed without any proper explanation.

I have already provided all requested documents and fully completed the verification process, yet my funds are still not being paid out. The constant delays and empty promises from the support team are extremely frustrating and unprofessional.

I kindly ask [Redacted] to help me resolve this matter and assist in getting my withdrawal processed as soon as possible.

Thank you.

Dear Casino Guru Team and Dear Player,

Thank you for your message.

We would like to inform you that the player has successfully completed the verification process. At this stage, the account verification has been passed, and the case has been reviewed from our side.

We understand the player’s concerns regarding the withdrawal processing time and regret that the situation caused frustration. Please note that withdrawal requests may require additional internal checks before final processing, especially when the transaction needs to be reviewed in accordance with our standard security and payment procedures.

At the moment, the player’s withdrawal is being processed by the responsible department. We are monitoring the case and will do our best to ensure that the request is handled as soon as possible.

We appreciate the player’s patience and cooperation and will provide an update once there is further information regarding the withdrawal status.

Kind regards,

SpinBetter Team

Dear Trixma15,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru