Spinight Casino - Dobici igrača su ograničeni.

Hello,

I will try to make a long story short. On  20/1/2026 I deposited 15€ for a 45€ bonus that was available on my account. After wagering I had a total balance of 688,56€. However, with the next spin my balance was set to 225€, so 463,56€ disappeared from my balance.

I tried to get clarification from their support team what the adjustment is based on. They have given me several different and contradictory answers. Mostly they have been pointing to "promotion-specific terms", but despite repeatedly asking where can I read these terms or where were these terms available to me, they have been unable to answer that question. The offer page had no information about a cap on winnings and there was only a link to their general terms and conditions. I have also not received any email about the offer prior to depositing. Their customer service has told me twice in their emails that clause 7.16. in their general terms and conditions concerns only no-deposit bonuses (and thus does not apply to my bonus).

Unsatisfied with the answers from the support, I email the casino's complaint department. According to them, my bonus was a "targeted promotional offer with a maximum conversion limit of 15x the deposit amount". This was a new explanation that none of the six different support agents mentioned. I have replied to that message several times, asking again where are these terms or where were they available to me. It's been 10 days, so it appears they have decided to cut off all communication with me.

If and when such "promotion-specific terms" were not available to me at any point when choosing to deposit for this offer, I believe I am entitled to the full amount of my winnings.

I will try to attach below only the most relevant information. I do not have a screenshot of the moment when I claimed this particular bonus, but there is an example of a later bonus offer how deposit bonuses are presented to the player and which terms they direct to.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Am I correct in understanding that the "Bonus Terms" available directly within each specific bonus redirect players only to the general Terms and Conditions?
• Was there any information about the maximum possible win displayed directly in the bonus details for the particular bonus your complaint concerns? Are you currently able to review the rules of this specific bonus now that the wagering requirements have been completed?
• Have your winnings ever been capped after completing wagering requirements with a bonus at this casino in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika