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It is my first withdrawal on your page it says from 24 to 72 business hours for the withdrawal to be reflected and well it's been more than 144 hours and no deposit can be made? Will they not pay me?

Es mi primer retiro en su página dice de 24 a 72 hrs hábiles para que se refleje el retiro y pues ya van más de 144 hrs y nada de depósito que se puede hacer? Será que no me pagarán?

Dear AndresJavierUribe20,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

14 days .. then it will be important to modify on your page that the deposit takes from 24 to 72 hours because that is a lie and deception

14 días .. entonces será importante modificar en su página que el depósito tarda de 24 a 72 hrs por qué eso es mentira y engaño

Inform that I already received my deposit today at 4:11 p.m. case closed

Informar que ya recibí mi deposito el día de hoy a las 16:11 de la tarde caso cerrado

Awesome news, AndresJavierUribe20. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.