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Hello, I have a problem with the selection. The casino only offers me a selection method. Mifinity and I have no experience with this method. I will ask for help with the selection. Thank you

Dobry den, mam problem s vyberem. Casino mi nabizi pouze metodu vyberu. Mifinity a ja s touto metodou nemam vubec zadny zkusenosti. Poprosim o pomoc pri vyberu. Dekuji

Dear Haxz99,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you made any successful withdrawals before? 

Have you tried discussing this issue with the casino? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Haxz99,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello, there was no such problem with the casino as with the e-wallet, which is still unable to confirm my documents and bank account to send me money to my account.

Dobry den, s casinem takovy problem nebyl jako s e-penezenkou, ktera mi neni stale schopna potvrdit dokumenty a bankovni ucet aby me zaslala penize na muj ucet.

I am sorry, Haxz99, but we do not solve complaints against payment providers. Do I understand correctly that the casino has already paid out the winnings to your e-wallet?

Dear Haxz99,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.