Talismania Casino - Povlačenja igrača su odložena.

I lost over €4,500 at Talismania Casino, and when I won €6,180, they won't pay me back! I've had three withdrawal requests since March 23, 2026. Every day I message the staff, and each one tells me it will be confirmed tomorrow. For a week now, it's been the usual 3 to 5 business days, but it's been more than 8 days. They're still not confirming anything. One withdrawal has already been processed and the money received. Three withdrawal requests have been pending since March 23, 2026.

Every employee says something different; they give no reason for the delay. I hope you can help me!

Best regards

Mohammad ****

Ich habe mehr als 4500€ beim Talismania casino verspielt als ich ein mal gewonnen 6180€ zahlen sie mir nicht mehr !Ich habe 3 auszahlungen seit 23.03.2026 jeden tag schreibe ich mit die mitarbeiter und jede mit arbeiter sagt zu mir es wird morgen bestätigt seit ein woche normale weisse 3bis 5 werktage es sind jetzt mehr als 8 die geben kein eine auszahlung wurde schon abgeschlössen und das geld erhalten 3 auszahlungen stehen seit 23.03.2026

jede mitarbeiter sagt was andres die geben kein gründ für Verzögerung ich hoffe ihr könnt mir Helfen !

Mit freundlichen Grüßen

Mohammad ****

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear ramziarafat,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Thank you so much! A withdrawal was completed today! I mean, if I have to wait 14 days for every withdrawal, and I'm only allowed to withdraw €500 per day with a maximum of €1500, that means I'll have to wait longer than four months for the €6000. That's a bit frustrating, so thank you anyway for your efforts. I was worried that the staff weren't trustworthy, but thank goodness they were right this time and have already completed a withdrawal. I was afraid it wasn't a reputable casino, but thanks to you, I'm relieved now. It's so highly rated on your site, and I'm happy to wait until I'm sure they'll pay out this money!

Thank you so much for your efforts.

Best regards

Vielen Dank Heute wurde eine auszahlung abgeschlossen! Ich meine wenn ich auf jede auszahlung 14 tage warten müss und ich darf pro tag nur 500€ abheben und 1500 maximal das bedeutet die 6000€ müss ich länger als 4 monate warten das macht einbisschen man frustriert darum trotzdem vielen dank füt ihre bemühung ich hatte angst dass die mitarbeiter nicht serios sind aber gott sei dank diese mal haben die recht gehabt und schon eine auszahlung abgeschlossen ich hatte angst das ist kein seriose casino ist aber durch euch jetzt bin beruigt das ist so gut bewertet bei euch und ich warte gerne sobald ich sicher bin dass sie dieses geld zahlen würden !

vielen lieben dank für ihre bemühung

Mit freundlichen Grüßen

Thanks for the update.

Please let me know whether your subsequent payouts are being paid out according to your expectations and whether our intervention with the remaining amount is necessary.

You can choose to close the complaint as resolved if you believe the issue has been resolved.

Looking forward to your reply.

Dear Mr. Thomas!

It's gotten much better and they're paying me faster now!

It worked, thank you so much!

My problem with the payout has been solved 🙏

Best regards

Sehr geehrte Herr Thomas !

es ist viel besser geworden und die zahlen mir jetzt schon schneller !

es hat funktionieret vielen lieben danke !

meine problem mit auszahlung wurde gelöst🙏

Mit freundlichen Grüßen

Hello ramziarafat,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear ramziarafat,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru