Vavada Casino - Račun igrača je zatvoren i sredstva su odložena.

I won at this Casino about 1600 Euro, and I submitted a payment request and when I came back to check on the funds my account was blocked. I tried to contact them via chat, but no response.

I would like to get a reply back and my funds.

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Vavada Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

1. I played slots only and chose the welcome bonus
2. Yes I passed the verification and did everything . I was blocked from my account when I asked for a withdrawal
3. I wagered the Bonus and the real money was left from it. I completed everything

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, No one has got back to me on this at all!

Dear garashe003,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Vavada Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

In the meantime, I have been contacted directly by a casino representative via email. They have provided additional context regarding your issue and suggested a few possible reasons for the closure of your account. However, the matter requires further discussion. I have responded to the casino’s email with additional clarifications and am currently awaiting their reply. I will keep you informed of any developments as soon as I receive their response.

Thank you for your patience.

Best regards,

Kubo

Hello! The account from the complaint was blocked by the security service for violating the project rules, namely, creating a group of accounts with the same behavioral factors. Since compliance with the rules is the basis of our project, we blocked the account, canceled the winnings, and returned the deposit.

We have sent all additional information and confirmations to the moderator's email.

Dear Vavada Casino,

Thank you for providing extensive evidence regarding this case.

Dear garashe003,

After a thorough review of the materials submitted by the casino, we must conclude that your betting activity raises significant concerns about the legitimacy of your gameplay. While we cannot disclose specific investigative details, please rest assured that all evidence was carefully assessed by our team before reaching this decision.

The findings strongly suggest either:

• multiple accounts created and operated by a single individual, or
• collusion among several accounts with the strategic intent to exploit the casino’s system and gain an unfair advantage over the casino or other players.

For these reasons, we are unable to uphold your complaint and must respectfully reject it.

We appreciate your understanding and regret that we cannot provide a more favorable outcome in this case. If you encounter other issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. We remain committed to assisting you.

Best Regards,

Kubo