Verde Casino - Povlačenje igrača je odloženo.

I have made a withdrawal request, but they remain vague whenever I contact them and do not process my withdrawal request. I have also performed all the checks to validate my profile.

Ho effettuato una richiesta di prelievo ma continuano ad essere vaghi quando li contatto e non lavorano la richiesta di prelievo. Ho effettuato anche tutti i controlli per validare il profilo

Dear Valrioxx,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• When was the last time you were in contact with casino support and what did you discuss?
• Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

The account was verified, in fact when I created the withdrawal request it didn't ask me for any data.

I spoke to customer service this morning and they told me that payment processing is in the queue.

the withdrawal request was made last week

L’account è stato verificato, infatti quando ho creato la richiesta di prelievo non mi ha chiesto nessun dato.

con il servizio clienti mi sono sentito stamattina e mi hanno detto che l’elaborazione del pagamento è in coda.

la richiesta di prelievo è stata fatta settimana scorso

I don't know if you have already done something, but the request has gone from "pending" to "in progress"

Non so se avete già fatto qualcosa, ma la richiesta è passata da "pendente" a "in corso"

Except that now it has remained fixed in "in progress" and they are always vague in their answers about crediting times

Solo che ora è rimasta fissa in "in corso" e loro sono sempre vaghi nelle risposte sui tempi di accredito

Hello all

We'd like to confirm, the withdrawal transaction was confirmed 26.02.2024 12:37:24 (UTC)

Since it's a bank transfer - it may take up to 5-7 bank days for money to get cleared.

Kind regards

Dear Valrioxx,

We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear Valrioxx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi,

we'd like to confirm, the player received the money at 28.02.2024 09:10:49 (UTC)

Best regards

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.