VoodooDreams Casino - Igrač se žali na postupak verifikacije.

Hello i have created the account in voodoo dreams this is a fraudulent site i have very bad experience never recommend this site anyone. i have submitted all the proofs they have verified the documents after 4 days there is a pending withdrawal on my account after verifying the account they have asked me for card photos and again they gave me the same time 4 days again . They are wantedly delaying the withdrawals asking the documents  one after the other they can ask all the documents at once. but they are delaying the process and harrasing me and custmer support is also so rude and they have no proper information. please dont use this site waste of money and time

Dear Sathvik,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with the casino. It seems that this casino has a stricter verification process, but it is not unusual, especially if you tried to withdraw for the first time. Was this your first withdrawal? 

Thank you in advance for your reply.

Best regards,

Kristina

Dear Sathvik,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.