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Good morning,

Vulkanbet accused me of creating multiple accounts. This is not true. I went through the entire KYC procedure. I could place bets. The problem only occurred when I tried to withdraw funds.

this is my only account. I went through the entire KYC procedure.

All attempts to contact us via chat are pointless. They believe the decision is irreversible. 

Please help.

Hello Basior,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Club Vulkan Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you have any accounts in the past in this casino?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello,

On September 20, the account was blocked.

This is my only account.

I last spoke on September 20. I wanted to explain my situation. It didn't help.

Hello Basior,

Did the casino provide any evidence of multiple accounts? How much exactly was your balance there?

If possible, please forward the communication between you and the casino related to this case to nikolas.b@casino.guru for further review.

Looking forward to your respond.

Regards,

Nick

Hello,

it didn't give any proof because they don't have any. This is my only account.

I don't have any conversation because I was chatting but I wasn't logged into my account. Because my account is blocked.

The balance was approximately €2,000. I can't say exactly because I can't log into my account.

Please help.

Thank you Basior for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you Basior for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Club Vulkan Casino for their help in resolving this complaint. We would like to ask if you can provide any evidence of multiple accounts.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

There was an error. The names of the bookmakers are similar.

Vulkan.bet Casino I have a problem with this company.

Please improve

Wkradł się błąd. Nazwy buhmakerów sa podobne.

Vulkan.bet Casino z tą firmą mam problem.

Proszę o poprawę

Thank you for the update Basior, I have set the complaint for the correct casino and will try to get in touch with them right away.

I would like to ask Vulcan.bet Casino for their help in resolving this complaint. We would like to ask if you can provide any evidence of multiple accounts.

Thank you!

Good afternoon,

More detailed information regarding this account will be provided shortly.

Peter, could you please confirm if we can use your email to share the details?

Thank you!

Dear Vulkan.bet Casino representative, you can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Good afternoon,

The information has been sent to the email address you provided.

Thank you.

Thank you for providing me with the information Vulkan.bet Casino representative.

Dear Basior, the casino has provided me with evidence of multiple accounts, I advise against such behaviour in the future as it can lead to similar situations. With that in mind, we believe the steps the casino has taken are justified and we will subsequently reject your complaint. Thank you for your understanding,

Kind regards,

Peter