The player from Portugal requested the closure of her account, which she had been attempting to do since July 11 due to gambling problems. She had sent two emails without receiving a response and sought assistance in recovering her funds spent between July 12 and July 31. The Complaints Team concluded that the complaint was marked as rejected due to a lack of evidence that she had informed the casino about her gambling issues. However, it was noted that her account had been permanently blocked, which was intended to support her in moving forward.
Igračica iz Portugala je zatražila zatvaranje svog naloga, što je pokušavala da uradi od 11. jula zbog problema sa kockanjem. Poslala je dva imejla bez odgovora i tražila je pomoć u povraćaju sredstava potrošenih između 12. i 31. jula. Tim za žalbe je zaključio da je žalba označena kao odbijena zbog nedostatka dokaza da je obavestila kazino o svojim problemima sa kockanjem. Međutim, napomenuto je da je njen nalog trajno blokiran, što je trebalo da joj pomogne u daljem radu.