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Hello. Won 40 euros without a bonus. Money hasn't come in over a week. Supposedly they have financial problems according to the chat

Hallo. Habe ohne Bonus 40 Euro gewonnen. Geld kommt seit über einer Woche nicht. Angeblich haben die finanzielle Probleme laut chat

Dear wennertom,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your reply.

Best regards,

Petronela

To date, no kyc has been required of me

Von mir wurde bis heute keine kyc verlangt

I have checked the general terms and conditions and this is what I found:

Could you please advise if you have contacted Customer Support enquiring where the personal documents for the verification should be sent?

I received an email two hours ago that the payout has probably been sent. I'll let you know when it's arrived. Thanks

Ich habe vor zwei Stunden eine email erhalten das die Auszahlung wohl versendet wurde. Ich sag Bescheid wenn es angekommen ist. Danke

Money arrived after about 12 days. Thanks for your help

Geld ist nach ca 12 Tagen angekommen. Danke für die hilfe

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, wennertom, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru