Wazamba Casino - Povlačenje igrača je odloženo.

After I tried to withdraw my funds on the 22nd of May via etherum,

It has been stuck in the processing stage ever since.

Everyday I get onto the chat section where they constantly tell me to not worry it's in the final stages of checks it has left me furious.

When I try to get to the financial team they say they have escalated the enquired to the financial team but they are unable to connect me through to them due to not having a public line.

Just lies and a fake chat bot.

At this stage I highly doubt this will ever get paid

Dear Player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi at the moment kyc is unable to be done and it says not needed just yet.

The winnings are not from a bonus and this is the first withdrawal I have tried to withdraw .

Thanks for your reply.

Did the casino process your payout since your last post?

Please let me know.

Dear grayfalzon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes the casino did process my withdrawal thanks to all that helped.

I opoligise to the wazamba casino as I was getting anxious but they came through

Dear grayfalzon,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru