Wild Tokyo Casino - Dobici igrača su konfiskovani, a račun zatvoren.

I am submitting this complaint regarding the confiscation of my winnings and the permanent closure of my account by Wild Tokyo Casino.

I deposited approximately 30 EUR and played normally without using any bonuses or promotional offers. After several hours of gameplay, I won approximately 960 EUR and submitted a withdrawal request.

At that point, the casino requested KYC verification. I submitted the requested documents and completed the liveness/selfie verification process. Shortly afterward, my account was permanently closed, my withdrawal was cancelled, and my winnings were confiscated.

The casino referenced general Terms & Conditions related to suspicious activity, account sharing, and security concerns, but they never provided any concrete evidence or a specific explanation of what exact rule I allegedly violated.

I repeatedly requested:

the exact reason for the decision,

evidence supporting the alleged violation,

clarification regarding the confiscation of funds.

However, I only received generic template responses stating that the Risk Department made a final decision and that no additional details could be disclosed.

Important facts:

I used my own identity and personal payment card,

I did not engage in bonus abuse,

I did not use fraudulent payment methods,

no concrete evidence of fraud was ever provided,

the winnings were confiscated only after the withdrawal request and KYC review.

There was an old unused account registered previously under another email address, which I had forgotten about and never actively used. Additionally, a VPN may have briefly been active accidentally during part of the session, but there was no intent to bypass restrictions or commit fraud.

I believe the confiscation of my winnings was disproportionate and unsupported by clear evidence, especially considering the lack of bonus abuse and the use of my verified personal payment method.

I am requesting an independent review of this case and clarification regarding the justification for confiscating my winnings.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• To clarify, have you opened multiple accounts at Wild Tokyo Casino?
• Could you provide insight into the reason for using a VPN while accessing the website?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila