Wild Wild Casino - Povlačenje igrača je odloženo za 9 nedelja.

Dear Thatcher25,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the withdrawal from the casino.

To better understand your situation and assist you in resolving this issue, I have a few questions:

• Can you confirm the method you used for the withdrawal?
• Have you received any communication from the casino regarding your withdrawal since your last update?
• Could you provide any reference numbers associated with your withdrawal request?
• What specific reasons were provided to you when they said your withdrawal was under review?
• Have you attempted to contact customer support through any other channels besides chat?

You can forward any relevant communication and supporting evidence to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Thatcher25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi I have already submitted response to these 2 days ago

Player's email:

Thank you for your email. 

My withdrawal method is debit card which is the method used for deposits.

The casino still is ignoring all my correspondence which has been via email and the chat still shuts down as soon as they recognise my user name. 

Regards

Lidia 

Hello,

Thank you for your response and the additional details.

Could you please confirm whether your withdrawal request was assigned any reference number or transaction ID? This would help us identify the payment more precisely when contacting the casino.

Also, please be aware that if you respond by email instead of replying directly within this complaint thread, our system won’t register it as part of the ongoing case. To ensure your messages are received and linked properly, kindly reply directly here.

Thank you in advance for your cooperation.

Hi there is no transaction ID as they have not begun to process the withdrawal . It has been showing as status pending since submitted on 23/3

Thank you very much, Thatcher25, for providing all the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Wild Wild Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of some unresolved complaints marked "No Reaction Policy" we keep on trying.

My name is Jana, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

I will now contact Wild Wild Casino outside this complaint thread and let you know any new information once I receive it.

Thank you . I hope we get a response

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority (https://gamingcontrolanjouan.org/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (jana.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Jana