Dragi/a Danig7,
Hvala vam puno što ste podneli žalbu. Žao mi je što ste imali problema sa isplatom i razumem vašu zabrinutost. Međutim, želeo bih da naglasim da smo primili mnogo žalbi na kašnjenje u isplatama iz ovog konkretnog kazinoa. Uprkos mnogim podnetim slučajevima, kazino je odlučio da usvoji politiku neodgovaranja na sve naše pokušaje da pregovaramo o bilo kakvim problemima.
Mogu samo da zamislim koliko je frustrirajuće čekati novac i nemati nikakvu povratnu informaciju o tome kada ćete ga dobiti, a takođe se iskreno nadam da će vam dobitak na kraju biti poslat.
- Možete li, molim vas, poslati snimak ekrana vašeg zahteva za povlačenje tomas@casino.guru ?
Unapred hvala na saradnji i odgovoru.
Srdačan pozdrav,
Tomas
Dear Danig7,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Despite many submitted cases, the casino decided to adopt a no-response policy toward all our attempts to negotiate any issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.
- Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Tomas
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