Winnita Casino - Igrač se suočava sa kašnjenjem u povlačenju.

Hi, I have a question... I just withdrew 500 euros won on Winnita Casino but the credit remained there (which can also be spent) while the withdrawal is being processed it did not ask me for documents etc. I only deposited and entered my Postepay details (as on another site "BETBASS" did not ask me for documents but I have been waiting for two days for the withdrawal) while on Winnita Casino I made the withdrawal an hour ago which is currently being processed but the credit remained there which is spendable

Ciao, io ho un dubbio.. ho appena prelevato 500 euro vinti su winnita casino pero il credito e rimasto li (che si può anche spendere) mentre il prelievo è in elaborazione non mi ha chiesto documenti ecc. Ho solo depositato e messo i miei dati della poste pay (come anche su un altro sito "BETBASS" non mi ha chiesto documenti ma sto aspettando da due giorni il prelievo ) mentre su winnita casino l'ho fatto un ora fa il prelievo che attualmente è in elaborazione ma è rimasto il credito li che è spendibile

Dear player, 

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for your money to appear in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Ok thanks but instead I must not spend the credit that is left there that is spendable because then the withdrawal will be cancelled, right??

Because I tried to spend 10 euros and in fact then I had 490 I deposited and now I have 500 again I don't have to touch them right?

Va bene grazie ma invece il credito che è rimasto li che è spendibile non devo spendere perché poi mi si annula il prelievo giusto??

Perché ho provato a spendere 10 euro e infatti poi avevo 490 ho depositato poi ora ho di nuovo 500 non li devo toccare vero?

Dear player, this is correct. If you use any funds for gameplay and lose, then the money can't be reinstated.

Could you please share a screenshot of your withdrawal request? If your request is pending but the money is not locked and remains available for play, I recommend waiting until the casino processes your withdrawal request.

I went to 490 but I made a mistake and then I loaded it to keep it at 500

Io ero andato a 490 che ho fatto uno sbaglio poi ho caricato per farlo rimanere 500

Hi, the withdrawal from Winnita Casino arrived now, only this one is missing from Bass Bet, which has been processing my withdrawal for a week now.

Ciao il prelievo da winnita casino mi e arrivato ora manca solo questo qua da bass bet che ormai da 1 settimana mi stanno elaborando il prelievo

Dear player,

I'm glad to hear that you received the payment and your issue has been resolved. I'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you encounter any issues with another casino, please feel free to submit a separate complaint. But please bear in mind that we recommend waiting 14 days after a withdrawal request. If you don't receive the withdrawal within 2 weeks, please reach out to us. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Natalia

Casino.Guru