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I have been waiting for my payment for 2 weeks. I have sent documents 4 times, each time I am asked for proof of address. I feel really ripped off.

Ich warte seit 2 Wochen auf meine auzzahlung ich habe 4 mal Dokumente rüber geschickt jedes mal wird mir adressnachweis gesagt ich fühle mich richtig verarscht

Dear Muhammwtdemircsn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To better understand your situation, could you please provide us with some additional details?

• What type of payment method did you use for your withdrawal?
• Can you clarify what documents you have submitted as your proof of address each time?
• Have you received any specific reasons for the refusal of your proof of address?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

I made a bank transfer and sent my electricity bill with address name date but they did not accept it

Ich habe bank Transfer gemacht ich habe meine stromrechnung mit Anschrift Name Datum rüber geschickt haben die nicht akzeptiert

Have you received any explanation from the casino as to why your electricity bill could not be accepted for verification?

Have you submitted the document in the correct format, and does it contain all the necessary personal information, including your name and address?

Please forward me the document you submitted to the casino for verification at veronika.f@casino.guru. Kindly include the email from the casino informing you that the document could not be accepted as well.

Dear Muhammwtdemircsn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.