Xon Bet Casino - Verifikacija igrača je odložena.

Ladies and Gentlemen

I have a verification at xon bet casino.

I have uploaded all the required documents.

It's about my identity card, which I've already uploaded twice and everything is visible, but now it's saying again that it's unreadable.

Therefore, I ask you to clarify this with the casino.

Kind regards

Melanie

Sehr geehrte Damen und Herren

Ich habe eine Verifizierung bei xon bet casino.

Ich habe alle erforderlichen Dokumente hochgeladen.

Es geht um den Personalausweis den habe ich nun schon 2 mal hochgeladen und es ist alles sichtbar nun heisst es wieder es ist nicht lesbar.

Deswegen bitte ich sie darum dies mit dem casino zu klären.

Mit freundlichen Gruß

****** Melanie

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Xon Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible?
• Did you achieve your current balance with the help of a bonus?
• Were any other documents requested from you and approved? Which ones?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, yes I can access the account.

I achieved this profit through a bonus.

I uploaded everything they requested, and I did it several times.

As I said, I uploaded my ID card multiple times, everything was visible, and these screenshots were also approved in other casinos.

Regarding the Myfinity issue, specifically the payout method, I couldn't upload anything to my account at all, which I also explained in the chat.

Unfortunately, I didn't save any chat histories.

I hope they can help me in this way too.

I will now upload my identity card to the casino one more time.

I then sent these documents via email.

Hallo ja ich kann auf das Konto zugreifen.

Diesen Gewinn habe ich durch ein bonus erzielt.

Ich habe alles was sie angefordert hatten,habe ich hochgeladen und das mehrmals

Wie gesagt Personalausweis mehrfach hochgeladen,ist alles sichtbar gewesen und auch diese Screenshots wurden auch in anderen casinos genehmigt.

Thema myfinity also Auszahlungsmethode konnte ich gleich gar nicht im Account hochladen was ich im chat auch erläutert habe.

Leider habe ich keine chatverläufe gespeichert.

Ich hoffe sie können mir auch so helfen.

ich werde nun ein weiteres mal mein Personalausweis hochladen in dem casino .

Diese Dokumente habe ich dann per Email versandt

Unfortunately, there is another problem with uploading the payment source.

In my case, that would be Myfinity.

But I can never put what they're asking for into one document because I can only upload one document for verification.

And what they are requesting are 3 documents, which I have already explained.

Attached I am sending you what the casino is demanding from me, which I can never fulfill.

Leider gibt es das nächste Problem mit der zahlungsquelle hochladen .

Das wäre in meinem Fall Myfinity .

Aber das was sie verlangen kann ich nie auf ein Dokument bringen da ich nur 1 Dokument in der Verifizierung hochladen kann.

Und das was die verlangen sind 3 Dokumente was ich auch schon erklärt habe .

Im Anhang sende ich Ihnen was das casino von mir verlangt was ich niemals umsetzen kann.

Dear Mellenico80,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Mellenico80,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Xon Bet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case?

Thank you in advance for providing the information.

Good day

I contacted xon bet again to verify the payment method.

My account still requires verification of the payment method.

I contacted them again in the chat and they told me the documents were currently being reviewed, but this process has been running for several days already.

I hope you can help me because this drama has been going on for a good 5 weeks.

Guten Tag

Ich habe mich erneut bei xon bet gemeldet zwecks der Verifizierung der Zahlungsmethode.

In meinem Konto wird die Verifizierung der Zahlungsmethode noch gebraucht.

Ich habe mich deswegen im chat noch mal gemeldet und die sagten mir die Dokumente wären zur Überprüfung momentan,aber diese laufen auch schon seit einigen Tagen.

Ich hoffe das sie mir helfen können denn dieses Theater geht schon gute 5 Wochen .

I sent the documents by email 3 days ago and have not received a reply to this day.

I sent all the visible data in 3 screenshots.

Today I wanted to contact xonbet again, but nobody was available.

Ich habe die Dokumente vor 3 Tage n nun per Email hingeschickt und bis heute keine Antwort erhalten.

Ich habe alle ersichtlichen Daten auf 3 Screenshots hingeschickt.

Heute wollte ich mich mit xonbet nochmals in Verbindung setzen aber niemand verfügbar .

I received an email today from xonbet stating that I should go through the entire verification process again.

But I've uploaded all the documents several times, so it's starting to get creepy and my patience is running out.

I ask that you help me in this matter.

As I said, this casino has documents that other casinos have also received and have accepted.

I find it simply sad that this casino is so reluctant to pay out my winnings.

Ich habe heute eine Email bekommen von xonbet das ich die komplette Verifizierung nochmal durchlaufen soll.

Aber ich habe alle Dokumente des öfteren hochgeladen,also langsam wird es unheimlich und meine Geduld ist auch am Ende.

Ich bitte sie darum das sie mir in diesem Fall helfen.

Wie gesagt dieses Casino hat Dokumente die auch andere Casino bekommen haben und die haben diese Dokumente anerkannt.

Ich finde es einfach traurig das dieses Casino sich so wehrt mir meinen Gewinn auszuzahlen.

Dear Mellenico80,

I understand how frustrating this situation must be.

From my experience, it appears that your case has been forwarded to a different department, which is why they are requesting the documents again. I completely understand that having to resubmit the same documents can be inconvenient. However, I would still encourage you to provide the requested documents once more, as this is likely the quickest way to move the verification process forward.

Thank you very much for your cooperation, and please keep me updated on any progress.

And again they are requesting payment method 2 screenshots.

I explained to them that you can only upload one file on the verification page.

Unfortunately, they don't understand that and keep telling me to upload two screenshots.

Unfortunately, I no longer know how to communicate with them to solve the problem.

Und wieder verlangen sie zahlungsmethode 2 Screenshots.

Hab denen erklärt das man in der Verifizierungsseite nur ein upload hochladen kann.

Leider verstehen sie das nicht und kommen dann immer ich soll 2 Screenshots hochladen.

Ich weiss leider nicht mehr wie ich mit denen kommunizieren soll,um das Problem zu lösen.

Dear Xon Bet Casino Team,

we need your assistance and instructions here.

Thank you very much in advance