Ybets Casino - Igrač se suočava sa problemima sa povlačenjem novca.

Hello. I won the amount but I can't withdraw it. I click withdrawal and it loads and that's it and doesn't let me withdraw it.

Здравствуйте.Выграл сумму но не могу вывести жму вывод а оно грузит и все и не даёт вывести

Dear vlads,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are experiencing with your withdrawal.

To better understand your situation, could you please clarify the following:

• When exactly did you request the withdrawal?
• Which payment method did you choose for the withdrawal?
• Have you already completed the casino’s KYC verification process (identity and address verification)?
• Did the casino provide you with any error message, or have you received any communication from them regarding this issue?

If you have any emails or chat transcripts with the casino, you may also forward them to petronela.k@casino.guru for our review.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear vlads and Casino Guru,

Thank you for raising your concern. Upon a check of the player's account, we can see that three withdrawals have been requested on September 6th and successfully processed by today. At the moment, no other pending requests remain.

Respectfully,

Ybets Casino Representative.

Dear vlads,

Thank you, Ybets Casino for providing clarification. According to the casino, your three withdrawal requests from September 6th have already been processed successfully, and no other pending requests remain at this time.

• Could you please confirm whether you have now received the funds in your account? This confirmation will help us to close the case properly.

Thank you in advance for your reply.

Dear vlads,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru