Ybets Casino - Igrač tvrdi da kazino nije licenciran i da ima nepoštene prakse.

This is an incredibly scummy casino and if you have any decency you should remove them from your website or at the very list flag them for what they do.

- Unlicensed casino (they fake a PAGCOR license, go on their website and check their licenses, they don't have one). I also contacted PAGCOR and they've confirmed they are not licensed by them and have informed the relevant authorities.

- They use a shady provider ('Zinzipay') to allow card deposits. I've made around 6 deposits through card and all of them are done through fake companies (An education-software company, a supermarket in nigeria, etc.). Two days after I deposited 3 of these companies doubles charged my out of nowhere.

- They have INCREDIBLY scummy ToS. They mention certain withdrawal limits for standard and VIP users but they WILL NOT RESPECT THEM. They have a section in the ToS that states that they can decide on their own withdrawal limits. I was a VIP user and had limits even below the standard user's ones. I could withdraw up to 2k a week. DO NOT EVER PLAY HERE UNLESS YOU PLAN ON PLAYING VERY LOW STAKES.

- THEY DO NOT UNDER ANY CIRCUMSTANCE HAVE RESPONSIBLE GAMING OPTIONS. They fake them in the account settings but: self exclusion does not work (will only log you out of the account), wager limits does not work (I set it at $10 a month and could still play even $100 spins), account closure will not work (will only log you out of the account).

Hello oantonaci97,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ybets Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Is there any evidence of your claims regarding the license or the charges made by the casino?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

They've never asked me to do KYC, even though I offered.

PAGCOR licenses are public, you can find them here https://www.pagcor.ph/regulatory/offshore-gaming.php

You will not find Ybets operated by Sigg Marketing Limited license No. 22-0025/sw0er (the license they claim to have).Also attaching screenshots directly from PAGCOR saying they don't have a license. Attaching screenshots from my deposits on the website and the consequent transactions from my bank account. You can check which type of companies they are quite easily (it's funny as well). They doubled charged me out of nowhere 2 days later and refunded after multiple threats 3 days later.

Also attaching my email where I request to activate a $10 wagering limit since doing that on the website doesn't work. For reference, I had around $14k at that point on the casino, that I consequently lost because they did not accomodate my request and no self exclusion, limit or any other responsible gaming option works on their website. On any other licensed casino this would be enough to refund money lost, but I don't have any hope at all they will comply.

I last heard from them yesterday when they told me to keep playing to increase my withdrawal limits. Again, I was a VIP user that most likely wagered more than 99% of their active players (no, they don't have any option to see how much you wagered, but I definitely wagered around 60k-100k in the last 2 weeks alone if not more) and I had withdrawal limits below even the ones for standard users stated in their ToS.

Hello oantonaci97,

Thank you for your message. We will work on verifying your statement regarding the license, but please note that this process may take some time.

As for the wagering limit, could you kindly forward the complete email correspondence related to this matter to nikolas.b@casino.guru for further review?

We look forward to your response.

Best regards,

Nick

Note that after I exposed them they quickly got another license, a quite scummy one (Anjouan). They were operating without a license before then. This is a random license for sure, but I doubt they'd approve their scams with responsible gaming options so I'll try to get them revoked from there as well.

Sending the emails shortly.

Dear oantonaci97,

Thank you for providing the additional evidence. However, it seems highly unlikely that all three different payment receivers would belong to the casino, as they appear to be completely separate companies.

To assist further, could you kindly forward your deposit history from your casino account so we can compare it against the details provided?

Regarding the license, please note that there is an ongoing investigation concerning their PAGCOR license. However, the Anjouan license is confirmed to be valid.

Looking forward to your response.

Best regards,

Nick

Those 3 payments all belong to them, again they are using that as a way to launder the money probably. This is not the main problem of the complaint anyway, those transactions have been reverted already after multiple threats. The complaint is about the money I lost because they have fake responsible gaming options and have refused to set my requested limits even after I asked about it via email.

They got the anjouan license after I started exposing them online, but it's been confirmed they were faking the PAGCOR one. Again, not the main point of the complaint.

Dear oantonaci97,

I hope this message finds you well. Please note that a refund is only possible if the casino failed to honor your request for self-exclusion. May I kindly ask if you ever informed the casino about having a gambling problem or addiction?

If so, could you please share any relevant evidence by forwarding it to my email at your earliest convenience? This will help us proceed with your case accordingly.

Thank you, and I look forward to your reply.

Best regards,

Nick

I asked multiple times for either a self exclusion or to activate a 10$\month wager limit, they answered saying the self exclusion didn’t work on their website and they would talk

to their ‘IT team’ about why the wagering limit wasn’t working. I sent you the whole email conversation, you can already see it in there. I even said how behaving like this would bring the players to loose everything out of frustration (since they have ridiculous withdrawal limits), but they don’t care and they didn’t activate my responsible gaming options and instead tried to encourage me to play more so they could increase my limits.

its all in the conversation I already sent you, please read it.

Just in case you don't want to read the whole conversation (that I already forwarded you), these are the main ones.

Dear oantonaci97,

I’ve reviewed the conversation again, and as previously mentioned, there is no indication that gambling issues were mentioned. Self-exclusion is specifically designed to address gambling addiction, and the casino is not obligated to exclude your account unless gambling-related problems are explicitly brought up.

Furthermore, the casino reached out to you about setting a wagering limit, but it appears you did not respond to them on this matter. You also stated that you were unable to set the limit yourself, and when the casino requested a screenshot to assist you, this request was ignored.

Unfortunately, the casino cannot be held responsible if their attempts to address the issue were not followed up on from your side.

If there’s anything else we can assist you with, please don’t hesitate to let us know.

Best regards,

Nick

I'm sorry but what did you read exactly? I never said I was unable to add the limits, I said I added them and they weren't working because all responsible gaming options on their website DO NOT WORK. Why are you defending a website that does everything to avoid you from having gambling limits?

I didn't send the screenshot? Did you actually read the conversation? No screenshot was necessary, I told them what they were doing with not functional responsible gaming options and they said they understood and they were 'contacting their IT team and would let me know', which obviously they never did. Why do you defend them? Are they paying you?

Dear oantonaci97,

The casino responded appropriately to your concerns, and it appears that you failed to follow up on their requests. I kindly suggest reviewing your communication with the casino again for better understanding.

Due to the reasons outlined above, we will now be closing this complaint as rejected. Thank you for your understanding, and I’m truly sorry that we couldn’t assist you further in this case.

Please don’t hesitate to reach out if you encounter any issues with this or any other casino in the future—we are here to help.

Best regards,

Nick