Ybets Casino - Igrački nalog je zatvoren.

I was started when I signed up for an account on the website, which I registered and made a crypto deposit, and I played and withdrew normally. There was no need for additional Kyc because I would see it was confirmed using an email and deposited using crypto currency using Binance's toothpaste for deposits and withdrawals, which had no issues until the day when I can play the game normally, but I played more than usual and withdrew Ref.1, Ref.2, but it turned out that the withdrawal was canceled, citing the reason for sending a check with the service provider Ref.3, Ref.4 I think it's an insult to the players, saying it's fair to play the game and send it to the service provider for review, taking more than a month, where I can't withdraw Ref.4.2, but it's questionable whether I can deposit. Confused? While waiting, I played the regular casino and then added Ref.6. Then, when I could withdraw in over a month, Ref.5 opened for me to process withdrawals in the system. Ref.6, Ref.7, Ref.8, Ref.9, Ref.10. But this time, but this time, It was blocked and closed my account.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Have you previously created another account in this online casino that you no longer use?
• Were you asked to submit any documents for verification? Which ones?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

## I'm not sure exactly, but if there's any chance it's unsuccessful because the name and surname are the same, it still can't create an account.

• Have you previously created another account in this online casino that you no longer use?

## I have only deposited to this account and have not had any problems. The payment is not an issue, and I can withdraw it normally from this account only.

• Were you asked to submit any documents for verification? Which ones?

## In the past, since I opened the account, I deposited and withdrew money without being asked for any KYC documents or anything else... never.

• Have you accumulated your winnings with the help of a bonus?

## No. Because if you need to withdraw, it's a bonus. You have to wager a limit for Swift from bonus coins to crypto currency. After that, you can use it for withdrawal.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello POPCORN6398,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Ybets Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain the matter to us? What is the reason for the game provider check? Also, I can see the player is accused of creating multiple accounts. Can you please explain these claims as well? In case the evidence is confidential, please let me know at martin.l@casino.guru. Thank you in advance for providing us with your view of the issue.

Dear POPCORN6398 and Casino Guru,

Currently, access to the site is restricted due to ongoing technical work.

I will follow up with you once the work has been completed.

Respectfully,

Ybets Casino Representative

Dear casino representative,

thank you for letting us know, we will be awaiting your update.

Dear POPCORN6398 and Casino Guru,

After extensive technical work, our platform is now fully operational.

We will respond to you shortly with an update.

Respectfully,

Ybets Casino Representative

Dear POPCORN6398 and Casino Guru,

We have relayed all the information to our KYC Department.

Please be assured that your request is under review and will be addressed at the earliest opportunity.

We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.

Respectfully,

Ybets Casino Representative

Dear casino representative,

we will be awaiting your update and trust that it will be provided promptly.

Dear Casino Guru,Ybets Casino

I expect Ybets Casino to take a short time to show sincerity in solving the real problem, not to drag or extend the time from 1 week to 1 month, from 1 month to 3 months as they did to me before closing the account or from the response to this thread. If it didn't run out of time, You wouldn't have come to answer. I hope Ybets Casino will show sincerity in solving the real problem.

POPCORN6398

Dear POPCORN6398 and Casino Guru,

Thank you for your patience. After an additional review, the relevant department has provided a detailed conclusion that the player has breached the Terms and Conditions of Ybets, which they agreed to upon signup. Due to the breach, the account was closed, as per said Terms. Details of our reasoning has been provided to the Casino Guru representative via email address noted.

Respectfully,

Ybets Casino Representative

Dear POPCORN6398,

I can confirm we have received an email from the casino representative. Based on the evidence provided, I must regretfully reject your complaint as unjustified.

The evidence clearly indicates that your account is linked to other accounts, all created or accessed from the same device or location. Creating multiple accounts to exploit bonuses is a serious violation of the Terms and Conditions at most online casinos because it undermines the integrity of the gaming environment. This practice can lead to unfair advantages, such as exploiting bonuses or promotions intended for single accounts. It disrupts the fairness and balance that casinos strive to maintain, which is crucial for all players. Additionally, it can result in significant financial losses for the casino, prompting strict enforcement of policies against such behavior.

For future reference, I strongly recommend adhering strictly to the casino's Terms and Conditions and avoiding any attempts to gain unfair advantages through the creation of multiple accounts. I understand this is not the outcome you were hoping for, but the evidence is indisputable.

Thank you for your understanding, and I’m sorry I couldn’t provide a more favorable resolution in this instance. If you encounter any other issues with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here to assist you!

Best Regards,

Martin