Ybets Casino - Igrački račun je nepravedno zatvoren.

Complaint Regarding Unjust Account Closure

Dear YBETS Support Team,

I am writing to formally express my strong objection to the recent closure of my account under the username [your username]. I have been informed that my account was closed due to the alleged existence of a second account, which is completely false and unjustified.

I hereby declare that I have only one account registered on your platform, and I have never created a second one. I respectfully request a detailed explanation of the evidence that led to this conclusion.

I urge you to immediately review my case, reactivate my account, and release any funds currently held, as long as there is no proven violation of your terms of service.

If this issue is not resolved fairly, I reserve the right to escalate the matter to the Anjouan Gaming Authority, the licensing body overseeing your operations, for further investigation.

Please update me as soon as possible regarding the progress of my complaint.

Sincerely,

Aristotel B***

a*************@gmail.com

[05/10/2025]

Dear aristotelis187,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Ybets Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please provide the exact date your account was closed?
• Were any warnings issued by the casino prior to the closure of your account?
• Could you please state how long you have been a registered player with Ybets casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

First i was playing normally in their casino i wagered everything . next step was to withdraw my money they told me to wait like 2 to 3 days untill i take my money . next they send me email on saturday at 5/10 2025, 4:55 PM

Hi, Customer

Dear Player,

Your profile has been blocked by the decision of the project administration.

According to our policies and terms, as well as the license, the administration has the right not to reveal the reason for blocking your profile.

Thank you very much for your understanding!

Kind regards,

Ezra

Ybets Support Team

by decision of project administration ? what is this?

i don't remember first time when i registered to this casino but i was aware of them from bad reviews that they have . do staff like this and i say doesn't matter lets try it out! and what i was worried it happened like always

the customer support was trying to convince me that i have second account! they also need to know that i play many years in many differend platforms and i never do staff like this always i'm aware and respectfull in rules and policies they have anyway me just i want my winnings and never play again there

Dear aristotelis187,

thank you for you email and information provided.

• Could you please confirm whether you have completed the KYC verification process at this casino?
• Have you utilized any bonuses when playing at this casino, please?
• Do I understand correctly that casino is accusing you of having multiple accounts? Could you please elaborate on the basis for this allegation?

Looking forward to your replies.

Katarina

casino Ybets didnt Ask me for KYC they said is not needed and you can continue with your withdrawal

i played my bonus i wagered everything correct i spoke with support they said to me you can only withdraw with ETH crypto .

after some days they Send me A message we closed your account . and accused me that i had second account or many ... this is not true absolute!

Dear aristotelis187,

thank you for your message and information provided.

• Could you please provide the exact date of your registration at this casino?
• Could you please specify which bonus you utilized to accrue your winnings?
• Could you please share any communication you have had with casino regarding this matter to my email katarina.d@casino.guru. Kindly provide emails, live chat transcripts and screenshots.

Looking forward to your reply.

Katarina

I send you email ms Katarina

Dear aristotelis187,

thank you for your message and your email.

Allow me to ask a final question. Are any members of your household also players in this casino?

None I don't have family members playing at this casino even in others thanks

Thank you very much, aristotelis187, for your cooperation. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Okay I'm waiting no problem at all but it seems that ybets still is not taking this seriously

Dear aristotelis187,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Ybets Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Ybets Casino,

Could you please provide a comprehensive explanation of this case, including the specific reasons for the closure/blocking of the player's account? Your detailed insight will help us proceed with a fair and informed resolution.

Thank you in advance for your cooperation and prompt response.

Best regards,

Kubo

Dear aristotelis187 and Casino Guru,

We have relayed all the information to our KYC Department.

Please be assured that your request is under review and will be addressed at the earliest opportunity.

We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.

Respectfully,

Ybets Casino Representative

Dear Ybets Casino,

I’m following up after a week to kindly ask if there have been any updates in your review. Could you please provide details regarding the reasons for the closure of the player’s account and clarify what the next steps will be?

Thank you for your attention to this matter.

Dear aristotelis187 and Casino Guru,

The player has violated rule number 1.4 of our bonus policy by intentionally delaying rounds to exploit our casino.

As a result, he has been blocked from further participation.

We are prepared to provide all relevant evidence to your email.

Respectfully,

Ybets Casino Representative

Hahahaha!! 😂 Please guru casino delete this casino FRAUD From here! All this is A lie!!! First They started with duplicate accounts now they are saying exploit slots? 😂😂😂

Dear Ybets Casino,

Please feel free to provide any supporting evidence that substantiates your claims, along with a detailed explanation indicating where exactly the alleged signs of round delays can be observed.

You may send all relevant materials to my email address at jakub.m@casino.guru.

Thank you for your cooperation.

Dear Casino Guru,

Sent you an e-mail to your personal e-mail.

Respectfully,

Ybets Casino Representative

Also casino GURU i want also to see what they send you i don't believe nothing what are they saying

Dear Ybets Casino,

Thank you for providing the additional context.

I’ve replied with some further inquiries and would appreciate your prompt response.

Thank you in advance!

Dear Casino Guru,

We have responded to your email.

Respectfully,

Ybets Casino Representative

Dear Ybets Casino,

I responded to your email on July 24. Could you please review it and get back to me at your earliest convenience?

Thank you in advance.

Dear Casino Guru,

We have responded to your email.

Respectfully,

Ybets Casino Representative

Dear Ybets Casino,

Thank you for providing the additional information and for your cooperation throughout the resolution process.

Dear aristotelis187,

After a thorough review of all relevant details and evidence submitted by the casino, it has been determined that your gameplay does display clear indications of what is commonly referred to as a "delaying rounds" strategy. This approach is widely recognized in the industry as a form of bonus abuse, as it involves intentionally postponing bonus-funded bets in order to convert bonus funds into real money after the wagering requirements have been met.

Unfortunately, due to the nature of this strategy and the unfair advantage it provides, we must side with the casino in this case. As a result, your complaint has been deemed unjustified.

We strongly advise all players to fully understand and comply with a casino's Terms and Conditions, and to avoid any behavior that could be interpreted as an attempt to exploit game mechanics or bonus systems.

While I understand this outcome is disappointing, I believe it is a fair and necessary decision based on the evidence presented.

Should you experience any further issues with this or any other casino, please feel free to contact our Complaint Resolution Center. We are always here to support players and ensure fairness in the gaming environment.

Thank you for your understanding.

Best Regards,

Kubo