Ybets Casino - Povlačenje igrača je onemogućeno više od mesec dana.

Hello.

This casion disabled my withdraw for over a month now. After I won on Mystery Reels Megaways from RedTiger provider I tried to withdraw my money. They immediately disabled withdrawals with message: "Withdrawal isn’t possible

Your previous bets are being reviewed by game or sport provider to ensure the fair play. You can withdraw again once review is completed"

Once I have contacted them on support email. They said that this is normal procedure and that I have to wait around 14 days. 14 days have passed and nothing happened. On online chat they said that this is not their process but providers and that they cannot do anything about it and that I have to wait.

After few emails where they claimed there is no specific timeline for this, they gave me timeline and said that process of review can take UP TO 30 days now...

Few days before this ridiculous review should end I have send them another email that I doubt anything will happen after 30 days on what they said that I have to wait and they will keep what they said and basically on July 20 review ends.

Nothing happened either. Today is day 31 and I am loosing my patient.

Please, do something about this. They are holding my assets illegaly. They have stopped writing back on support email.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Have you made any successful withdrawals from this casino before?

Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello.

I did not have any successful withdraw.

Casino did not ask me for any KYC. There is no section in my account settings to initiate KYC or to upload documents.

My winnings are accumulated without bonus.

As I can see now, they have enabled me option for withdrawal. But, now, they are stalling with processing of withdrawals. I have made 2 withdraw, each with 1000 USDT. Crypto has some rules that obviously don't apply to them. This should be transferred on-chain in matter of minutes.

Thank you for your response. Could you please specify when exactly you submitted your withdrawal requests?

Have your requests been processed by the casino in the meantime?

Hello.

1000 USDT on July 21.

1000 USDT on July 22.

Could not withdraw 2000 USDT the same day.

Then 48 hours after my first withdraw, they again canceled my withdrawals and disable withdrawal option. This time for KYC.

And now, 4 days later there is no feedback, KYC is not done. No one is answering on my emails.

Thank you for your response.

Could you please specify which documents you sent for the KYC? When exactly did you send the most recent one?

Have you submitted all the requested documents on time and in the correct format?

Have any of your documents been checked by the casino's relevant department?

Have you received any updates regarding the status of your verification?

Hi.

I have sent ID card. I have received email from kyc@ybets.net on July 24, 2025 at 5.47AM UTC and send only ID card on July 24, 2025 at 7.34AM UTC.

I don't know what is correct format because it is not explained anywhere. So I send it in pdf format.

I don't know if it is checked because I do not have insights into their system.

I did not received any update from that date. I have been every day on online chat with their support hearing lies and promises and other bulls**t.

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi.

Today I have finally received email from KYC Department asking for my photo while holding my ID card and behind me has to be ybets.net site. Very weird request but with them nothing can surprise me anymore. I have sent what they asked right away.

Waiting....

Hello ssspookyyy,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Ybets Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Dear Ssspookyyy and Casino Guru,

Currently, access to the site is restricted due to ongoing technical work.

I will follow up with you once the work has been completed.

Respectfully,

Ybets Casino Representative

Hello.

You want to tell me that online casino can be down in maintenance for over a week now? You must think that I am stupid user...

No business can be offline for that long without loosing money.

So, what is going on? Is there any timeline which is completely normal for all other world? Or is this just excuse for shutting down and stealing money?

Dear Ybets Casino,

Do you have any updates regarding the technical work?

Best regards,

Attila G.

Dear Ssspookyyy and Casino Guru,

We have relayed all the information to our KYC Department.

Please be assured that your request is under review and will be addressed at the earliest opportunity.

We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.

Respectfully,

Ybets Casino Representative

Dear Ybets Casino,

Do you have any updates for us?

Thank you in advance for your cooperation.

Best regards,

Attila G.

Hi.

They have send me email today requesting more data to provide. It is really starting to be annoying. They could have mention what is required in first email. Every single step is taking 2+ weeks.

They have requested screenshots of crypto transaction with hash ID and destination address visible.

I can't really understand how is this information part of KYC?! Since I just want this to be done already, I have provided ALL transactions (they did not mentioned which one is needed!).

Hope this step does not take 2 more weeks 🙁

Best,

Vedran

Hello.

KYC is not done yet. I was again asked for more documents. This time utility bill with address, name and date visible despite I have already provided address on ID card and my face with it.

I have send it. Really hope it is last step because this is ridiculous.

Dear Ssspookyyy and Casino Guru,

We can confirm that additional documentation was requested from the player as a proof of address to verify ID information. We have noted that the player has stated they have provided said file recently. We will inquire with the KYC department on the status of the review.

Respectfully,

Ybets Casino Representative

They have finally KYCd me. This was almost abuse.

Now, I am waiting for withdraw. When will this happen no one knows. Since it is crypto should already be done but here we are 7 hours later and still processing.

Nothing is normal with ybets.

Dear ssspookyyy,

Do you have any updates regarding your withdrawal?

Thank you in advance.

Best regards,

Attila G.

Hi.

1000 USDT was processed today. Waiting for the rest of it.

Dear ssspookyyy,

Thank you for the update. Please keep us informed of any further developments.

Dear Ssspookyyy and Casino Guru,

The remaining withdrawals have been successfully processed by the financial department. Currently, no pending withdrawals remain on the player's account and their game balance is empty. We thank the player for their patience during this time.

Respectfully,

Ybets Casino Representative

Hello.

All my money os paid out.

Account is closed.

Thank you.

Goodbye.

Dear ssspookyyy,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

Casino.Guru