Yuugado Casino - Igrački račun je zatvoren, a dobici konfiskovani.

Dear Casino Guru Team,

I would like to file a complaint against Yuugado Casino regarding the closure of my account and the confiscation of my balance amounting to $3,657 without a proper explanation.

I played at the casino on February 25, 2026. After that, my account was suddenly blocked without any prior warning.

Regarding KYC verification, I had already submitted the required documents, but the verification process had not yet been completed at the time my account was closed.

When I contacted customer support, I was informed that my account had been permanently closed following a "routine fraud check," and that my entire balance had been confiscated. However, the casino has refused to provide any specific details regarding the alleged violation.

They only stated that the decision was made based on their terms and conditions and that, for security reasons, they are unable to disclose further information. I find this response unacceptable and lacking transparency.

I have carefully reviewed the terms and conditions and I strongly believe that I have not violated any rules. I have not used multiple accounts, VPNs, or engaged in any fraudulent or abusive activities.

Despite multiple inquiries, the casino has failed to explain:

Which specific rule I allegedly violated

What exact actions were considered fraudulent

Any evidence supporting their decision

Additionally, the confiscation of my $3,657 balance without clear justification is extremely unfair, especially considering that I had already submitted my KYC documents in good faith.

I respectfully request Casino Guru to investigate this case and assist in resolving the matter by asking the casino to:

Clearly specify the reason for the account closure

Provide concrete evidence of the alleged violation

Return my confiscated balance if no valid violation can be proven

I am fully willing to cooperate and provide any additional documents if required to complete the verification process.

Thank you very much for your support.

Kind regards

Important notice:

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Yuugado Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the accusations raised against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas